Customer Relationship Officer

CSB Bank; Manalur; On-site; INR 280,000 - 420,000; Full time

Job summary

CSB Bank in Tamil Nadu is seeking a Customer Relations Executive to build strong relationships with existing and new customers, drive sales of banking products, and provide prompt, professional service. You will collaborate with internal teams and support day-to-day branch operations.

The ideal candidate has at least 1 year of experience in banking or finance, and strong knowledge of savings accounts, loans, and credit cards, with excellent communication and problem-solving skills to enhance

Qualifications

• Excellent communication and interpersonal skills
• Ability to build strong relationships with customers and colleagues
• Strong problem-solving skills and ability to resolve issues efficiently

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide excellent customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Communication skills

Interpersonal skills

Relationship building

Problem solving

Tools

Microsoft Office (Word/Excel/PowerPoint)

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide excellent customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.