Customer Relationship Officer

CSB Bank; Dharmapuri; On-site; INR 350,000 - 550,000; Full time

Job summary

CSB Bank in India invites applications for a customer relations role. You will develop strategies to build strong relationships with existing and new customers, provide exceptional service, and drive sales of banking products in a fast-paced branch environment.

You will support daily branch operations, coordinate with internal teams, and analyze customer feedback to improve products and services. The ideal candidate has 2+ years in banking, strong communication, and proficiency in MS Office.

Qualifications

• 2+ years' experience in banking or finance.
• Knowledge of savings accounts, loans and credit cards.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient in MS Office and other software applications.

Responsibilities

• Develop strategies to build strong relationships with customers.
• Provide excellent customer service and resolve inquiries promptly.
• Drive cross-sell and upsell of banking products.
• Support branch operations and maintain accurate records.
• Collaborate with internal teams to achieve business objectives.
• Analyze customer feedback to improve products and services.

Skills

Customer service

Communication

Sales

Relationship management

Problem solving

Tools

MS Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.