Customer Relationship Officer

CSB Bank; Irinjalakuda; On-site; INR 250,000 - 420,000; Full time

Job summary

CSB Bank in Kerala is seeking a customer relations professional to build strong relationships with existing and new customers. You will provide excellent service, respond to inquiries, and resolve issues promptly while driving sales of banking products through cross-selling and upselling.

You will support branch operations and maintain accurate records, collaborating with internal teams to achieve business objectives and improve customer satisfaction.

Qualifications

• Minimum 1 year of experience in banking or finance.
• Strong knowledge of banking products and services (savings, loans, credit cards).
• Excellent communication and interpersonal skills for building customer relationships.

Responsibilities

• Develop and implement strategies to build relationships with existing and new customers.
• Provide excellent customer service, addressing inquiries and resolving issues promptly.
• Drive sales of banking products through cross-selling and upselling where appropriate.
• Support branch operations and maintain accurate records for daily activities.
• Collaborate with internal teams to achieve business objectives and enhance customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide excellent customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.