Customer Relationship Officer

CSB Bank; Maranchery; Presencial; INR 350 000 - 550 000; Tempo integral

Resumo da oferta

CSB Bank in Kerala seeks a Customer Relations Executive to strengthen relationships with existing and new customers, promote banking products, and ensure smooth service delivery at the branch.

You will respond to inquiries, resolve issues promptly, collaborate with internal teams, and use MS Office to maintain records and analyze feedback for service improvements. The role requires clear communication and the ability to manage multiple tasks in a fast-paced environment.

Qualificações

• Minimum 2 years of experience in banking or finance.
• Strong knowledge of banking products and services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Proficiency in Microsoft Office and other software applications.

Responsabilidades

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Conhecimentos

Customer communication

Banking knowledge

Interpersonal skills

MS Office

Multitasking

Descrição da oferta de emprego

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.