Customer Relationship Officer

CSB Bank; Kedgaon; On-site; INR 500,000 - 800,000; Full time

Job summary

CSB Bank in Maharashtra seeks a customer relationship associate to build strong connections with existing and new customers. You will drive sales, deliver outstanding service, and collaborate with internal teams to achieve business objectives.

The role requires careful attention to records and a proactive approach to resolving inquiries in a fast-paced banking environment.

Qualifications

• Minimum 2 years of experience in a related field.
• Strong knowledge of banking products and services, including savings accounts, loans and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.

Responsibilities

• Develop and implement strategies to build relationships with customers.
• Provide exceptional customer service, responding to inquiries and resolving issues promptly.
• Drive sales of banking products, identifying cross-sell and upsell opportunities.
• Support branch operations, ensuring smooth day-to-day activities and accurate records.
• Collaborate with internal teams to achieve business objectives and customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Communication

Interpersonal skills

Problem-solving

Time management

Rapport building

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.