Customer Relationship Officer

CSB Bank; Jaipur; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

CSB Bank in Jaipur seeks a customer-focused professional to build relationships with existing and new customers. You will provide exceptional service, respond to inquiries, and resolve issues promptly.

The role emphasizes driving sales of banking products, cross-selling opportunities, and supporting branch operations with accurate record-keeping. Strong communication and problem-solving skills are essential.

Formación

• Minimum 2 years of experience in banking or finance.
• Strong knowledge of banking products and services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Strong problem-solving skills and analytical ability.
• Proficient in Microsoft Office and related software.

Responsabilidades

• Develop and implement strategies to build relationships with customers.
• Provide exceptional customer service and resolve inquiries promptly.
• Drive sales of banking products through cross-selling and upselling.
• Support branch operations and maintain accurate records.
• Collaborate with internal teams to meet business objectives.
• Analyze customer feedback and suggest product/service improvements.

Conocimientos

Customer service

Relationship building

Cross-selling

Communication

Problem solving

Time management

Herramientas

Microsoft Office

Descripción del empleo

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.