Customer Relationship Officer

CSB Bank; Karimnagar; On-site; INR 350,000 - 550,000; Full time

Job summary

CSB Bank is seeking a Customer Relationship professional in Telangana to build strong relationships with customers and drive sales of banking products. The role emphasizes delivering exceptional service, resolving inquiries, and collaborating with internal teams to meet business goals.

Candidates should have 2+ years in banking or finance, solid knowledge of savings accounts, loans, and credit cards, and strong communication skills suitable for a fast-paced environment.

Qualifications

• Minimum 2 years of experience in banking or finance.
• Knowledge of savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Strong problem-solving abilities.
• Proficient with Microsoft Office and related software.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Customer service

Communication

Interpersonal skills

Time management

Problem solving

Office software

Tools

MS Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.