Customer Relationship Officer

CSB Bank; Kuttanallur; On-site; INR 250,000 - 350,000; Full time

Job summary

CSB Bank in Tamil Nadu seeks a proactive banking professional to manage customer relationships and promote banking products. You will engage with customers, resolve inquiries, and contribute to service excellence.

Join a team focused on delivering high-quality customer service, supporting daily branch operations, and driving customer satisfaction. A minimum of 1 year in banking or finance is expected, with strong communication and MS Office proficiency.

Qualifications

• Minimum 1 year of experience in banking or finance.
• Knowledge of banking products and services (savings, loans, cards).
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong problem-solving abilities.
• Proficiency with MS Office applications (Word, Excel, PowerPoint).

Responsibilities

• Develop and implement strategies to build strong relationships with customers.
• Provide excellent customer service, addressing inquiries and resolving issues promptly.
• Drive sales of banking products; identify cross-sell and upsell opportunities.
• Support branch operations, ensuring smooth daily activities and accurate records.
• Collaborate with internal teams to achieve business objectives and satisfaction.
• Analyze feedback and suggest improvements to products and services.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem solving

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide excellent customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.