Customer Relationship Officer

CSB Bank; Murukkumpuzha; On-site; INR 300,000 - 420,000; Full time

Job summary

CSB Bank is seeking a customer relations professional in India to build strong relationships with existing and new customers. You will respond to inquiries, resolve issues promptly, and drive cross-selling of banking products.

The role supports branch operations and collaborates with internal teams to boost customer satisfaction. The ideal candidate will have at least 1 year of experience in banking or finance, strong product knowledge, and excellent communication skills to thrive in a

Qualifications

• 1 year of experience in banking or finance preferred.
• Knowledge of banking products including savings accounts, loans and credit cards.
• Excellent communication and interpersonal skills with customers and colleagues.
• Ability to work in a fast-paced environment, prioritise tasks and handle multiple responsibilities.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide excellent customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Communication skills

Interpersonal skills

Problem-solving

Multitasking

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide excellent customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.