Customer Relationship Officer

CSB Bank; Lucknow; On-site; INR 400,000 - 650,000; Full time

Job summary

CSB Bank is seeking a customer relationship executive in Lucknow to build strong relationships with customers and deliver outstanding service. You will respond to inquiries, resolve issues promptly, and identify opportunities to cross-sell banking products.

In this role, you will support branch operations, coordinate with internal teams, and analyze customer feedback to inform product and service improvements.

Qualifications

• Minimum 2 years of customer relationship management experience.
• Strong knowledge of banking products and services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong problem-solving skills and analytical abilities.
• Proficiency in MS Office and standard software.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Customer relationship management

Banking product knowledge

Communication skills

Multitasking

Problem-solving

Tools

MS Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.