Customer Relationship Officer

CSB Bank; Delhi; Presencial; INR 420 000 - 600 000; Tempo integral

Resumo da oferta

CSB Bank in Delhi is seeking a customer relations professional to build strong relationships with existing and new customers and ensure excellent service. You will respond to inquiries, resolve issues, and support branch operations with accurate records.

The role emphasizes cross-selling opportunities, strong product knowledge, and effective collaboration with internal teams to meet business objectives and boost customer satisfaction.

Qualificações

• Minimum 2 years of experience in banking or finance.
• Strong knowledge of banking products and services.
• Excellent communication and interpersonal skills.
• Able to work in a fast-paced environment with multiple responsibilities.
• Strong problem-solving skills; able to analyze problems and develop solutions.
• Proficiency in Microsoft Office and other software applications.

Responsabilidades

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Conhecimentos

Customer service

Communication skills

Problem solving

Time management

Interpersonal skills

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.