Customer Relationship Manager (Manesar)

Ranvik Exports; Gurugram District; On-site; INR 234,000 - 312,000; Full time

Benefits offered by this job

Leave encashment

Paid sick time

Paid time off

Job summary

Ranvik Exports in Gurugram area seeks a Customer Relationship Management (CRM) Specialist to ensure top-tier service for clients. You will manage relationships by overseeing order fulfilment, addressing queries, and ensuring after-sales satisfaction.

The role requires proactive problem-solving, strong communication, and the ability to resolve client issues efficiently. In-person, based at IMT Manesar, you will collaborate with cross-functional teams to enhance customer experiences.

Qualifications

• Minimum 3 years of experience in Customer Relationship Management (CRM) and post-sales service
• Analytical skills and project management expertise
• Strong follow-up abilities with a polite, customer-focused disposition
• Previous experience in the lifestyle or design industry is a plus
• Bachelors degree in Business Administration or a related field
• Ability to understand client needs and respond effectively
• Solid communication skills
• Availability for client calls as needed

Responsibilities

• Utilize analytical skills to improve customer experiences
• Maintain strong follow-up with clients
• Implement CRM strategies to drive client retention

Skills

CRM experience

Analytical skills

Project management

Communication

Customer focus

Education

Bachelor's degree in Business Administration

Job description

We are seeking a Customer Relationship Management (CRM) Specialist to ensure our clients receive the highest level of service and satisfaction. The ideal candidate will manage client relationships by overseeing order fulfilment, addressing client queries, and ensuring after-sales satisfaction. This role requires a proactive problem-solver with strong communication skills and the ability to understand and resolve client issues efficiently.

Key Responsibilities

• Utilizing analytical skills to improve customer experiences
• Strong follow-up abilities
• Implementing CRM strategies to drive client retention

Qualifications

• Minimum 3 years of experience in Customer Relationship Management (CRM) and post-sales service
• Analytical skills and project management expertise
• Strong follow-up abilities with a polite, customer-focused disposition
• Previous experience in the lifestyle or design industry is a plus
• Bachelors degree in Business Administration or a related field
• Ability to understand client needs and respond effectively
• Solid communication skills
• Availability for client calls as needed

Additional Details

• Location: IMT Manesar
• Willingness to relocate/Commute 6 days a week
• Salary: 21,000 - 28,000 (Negotiable for the right fit)
• Job Type: Full-time
• Compensation: 25,000.00 - 30,000.00 per month
• Ability to commute/relocate: Manesar, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Benefits

• Leave encashment
• Paid sick time
• Paid time off

Education

• Bachelor's (Preferred)

Experience

• CRM: 3 years (Preferred)

Language

• English (Preferred)

Location

• Manesar, Gurugram, Haryana (Required)

Work Location

• In person