Customer Service

Khushi Housing; Gurgaon; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Health insurance coverage

Incentives

Regular training programs

Career advancement opportunities

Job summary

Khushi Housing in Gurgaon, Haryana, is hiring a Customer Service professional to manage post-sale relationships, handle inquiries, and ensure timely issue resolution. The role is full-time with a salary of 3-5 LPA and incentives. Applicants should have 2-5 years of experience, and be fluent in English and Hindi.

Proficiency in CRM software is required, and health insurance coverage is provided. You will conduct customer satisfaction surveys, maintain records, and coordinate with internal teams

Qualifications

• Graduate degree required.
• Excellent customer service skills.
• Strong problem-solving abilities.
• Empathetic and patient personality.
• Good communication in English and Hindi.
• Proficiency in CRM software.
• Competitive salary with incentives.
• Health insurance coverage.
• Regular training programs.
• Career advancement opportunities.

Responsibilities

• Manage customer relationships post-sales
• Handle customer queries and complaints
• Ensure timely resolution of issues
• Conduct customer satisfaction surveys
• Coordinate with internal teams for service delivery
• Maintain customer database and records
• Identify upselling and cross-selling opportunities

Skills

Customer service

Communication

Empathetic & patient

Bilingual English and Hindi

CRM software proficiency

Problem solving

Education

Graduate degree

Tools

CRM software

Job description

Customer Service Gurgaon, Haryana 2-5 years Full-time 3-5 LPA

Ensure exceptional customer experience and maintain long-term client relationships. Perfect for someone passionate about customer satisfaction.

Key Responsibilities

• Manage customer relationships post-sales
• Handle customer queries and complaints
• Ensure timely resolution of issues
• Conduct customer satisfaction surveys
• Coordinate with internal teams for service delivery
• Maintain customer database and records
• Identify upselling and cross-selling opportunities

Required Skills & Qualifications

• Excellent customer service skills
• Strong problem-solving abilities
• Empathetic and patient personality
• Good communication skills in English and Hindi
• Proficiency in CRM software
• Graduate degree required
• Competitive salary with incentives
• Health insurance coverage
• Regular training programs
• Career advancement opportunities
• Supportive work culture