Customer Support Representative

Unboxfame Official; Saket; On-site; INR 350,000 - 520,000; Full time

Job summary

Unboxfame Official in Saket, New Delhi, India is seeking a Customer Success Executive to manage our CRM and support the sales team. You will ensure data accuracy and drive customer retention through data-driven strategies.

The ideal candidate has 1–3 years of CRM experience, strong communication skills, and a proactive approach to optimizing customer relationships. This is a full-time role requiring collaboration across marketing and IT teams.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in CRM management and customer retention strategies.
• Familiarity with CRM software and tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Detail-oriented with a focus on data accuracy.

Responsibilities

• CRM Management: Oversee day-to-day operations of the CRM system and ensure data accuracy and security.
• Customer Retention: Develop strategies to enhance retention and analyze data to identify opportunities.
• Sales Team Support: Assist sales with CRM usage and provide training as needed.
• Reporting and Analysis: Create reports and dashboards to track customer behavior and sales performance.
• Automation and Integration: Explore automations and integrate CRM with other business systems.

Skills

CRM management

Customer retention strategies

CRM software

Analytical thinking

Problem solving

Communication skills

Interpersonal skills

Team collaboration

Data accuracy

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Tools

CRM software

Job description

Job Title: Customer support representative

Location: Saket, New Delhi, India

Experience: 1-3 years only

Employment: Full Time

Phone: [phone]

Job Description

We are seeking a highly motivated and skilled Customer Success Executive to join our dynamic team. As a Customer Success Executive, you will play a crucial role in managing our Customer Relationship Management (CRM) system, ensuring its effectiveness in supporting the sales team and enhancing customer retention strategies. The ideal candidate will have a strong understanding of CRM principles, excellent communication skills, and a proactive approach to optimizing customer relationships.

Key Responsibilities

• CRM Management: Oversee the day-to-day operations of the CRM system. Ensure data accuracy, completeness, and consistency within the CRM database. Implement best practices for data entry, maintenance, and data security.
• Customer Retention: Develop and implement strategies to enhance customer retention. Analyze customer data to identify trends and opportunities for improvement. Collaborate with marketing and sales teams to create targeted retention campaigns.
• Sales Team Support: Experience in the sales part while upselling an escalated client. Provide support to the sales team in utilizing the CRM system effectively. Conduct training sessions to ensure the sales team is proficient in using CRM tools. Collaborate with sales leadership to understand their needs and tailor CRM functionalities accordingly.
• Reporting and Analysis: Generate reports and dashboards to provide insights into customer behavior and sales performance. Analyze CRM data to identify areas for improvement and implement solutions.
• Automation and Integration: Explore opportunities to automate processes within the CRM system. Work with IT and other relevant departments to integrate CRM with other business systems.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in CRM management and customer retention strategies.
• Familiarity with CRM software and tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Detail-oriented with a focus on data accuracy.