CRM Manager

Cynosure Corporate Solutions; Bangalore Rural; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Cynosure Corporate Solutions is seeking a CRM Manager to own the end-to-end client engagement journey—from initial inquiry to post-project follow-up. The role balances strong client relationship skills with CRM system expertise to ensure seamless communication and long-term loyalty.

You will manage full lifecycle activities, maintain CRM data quality, coordinate with project teams, and support sales through lead nurturing and upsell opportunities.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field.
• 2–4 years’ experience in CRM, Client Success, Account Management, or Customer Engagement.
• Proficiency in CRM software.
• Strong verbal & written communication with a client-facing presence.
• Kannada fluency is a plus.

Responsibilities

• Manage the full client lifecycle: lead generation, onboarding, project updates, handover, and post-completion support.
• Act as the primary point of contact, ensuring timely and professional responses to all client inquiries.
• Maintain and optimize CRM systems for accurate data, segmentation, and automation.
• Coordinate between clients, project teams, and vendors to ensure smooth execution and satisfaction.
• Provide regular project updates, manage expectations, and proactively resolve client concerns.
• Support sales in lead nurturing, consultations, and identifying upsell/cross-sell opportunities.
• Generate CRM performance reports, analyze trends, and present actionable insights.
• Implement best practices in client communication and train team members on CRM usage.

Skills

CRM software

Client relationship

Project coordination

Communication

Education

Bachelor's in Business/Marketing/Communications

Tools

Salesforce

Job description

Cynosure Corporate Solutions | Full time

CRM Manager

Banglorenorth, India | Posted on 08/21/2025

Cynosure Corporate Solutions is a human capital services company. Our focus is to provide Executive Search, Recruitment, Training, Temporary Staffing services, Statutory Compliance's, and other HR aligned services. We understand the business goals of our clients and their need to align human resources to these goals. We are committed to provide high quality manpower in accordance to global standards and their requirements. Our candidates stand testimony to our professional competency.

We work with clients in IT/ITES, Manufacturing, Automobile, Health, Telecom, Media.

Job Description

We are seeking a CRM Manager to own the end-to-end client engagement journey — from initial inquiry to post-project follow-up. This role requires balancing strong client relationship skills with CRM system expertise to ensure seamless communication, process efficiency, and long-term customer loyalty.

Responsibilities:

• Manage the full client lifecycle: lead generation, onboarding, project updates, handover, and post-completion support.
  
• Act as the primary point of contact, ensuring timely and professional responses to all client inquiries.
  
• Maintain and optimize CRM systems for accurate data, segmentation, and automation.
  
• Coordinate between clients, project teams, and vendors to ensure smooth execution and satisfaction.
  
• Provide regular project updates, manage expectations, and proactively resolve client concerns.
  
• Support sales in lead nurturing, consultations, and identifying upsell/cross-sell opportunities.
  
• Generate CRM performance reports, analyze trends, and present actionable insights.
  
• Implement best practices in client communication and train team members on CRM usage.
  

Requirements

• Bachelor’s in Business, Marketing, Communications, or related field.
  
• 2–4 years’ experience in CRM, Client Success, Account Management, or Customer Engagement.
  
• Proficiency in CRM software.
  
• Strong verbal & written communication skills with a client-facing presence.
  
• Organized, detail-oriented, and capable of managing multiple priorities.
  
• Proactive problem-solver with a client-centric mindset.
  
• Passion for design, aesthetics, or creative service industries is a plus.
  
• Preferred: Experience in interior design, architecture, real estate, or luxury services; exposure to marketing automation; data analysis/reporting; fluency in Kannada.