Customer Relationship Manager (CRM)-Offroll

Mahindra Finance; Bilaspur District; Vor Ort; INR 250.000 - 420.000; Vollzeit

Zusammenfassung

Mahindra Finance is seeking a CRM/Customer Relations professional in India to manage customer relationships and drive satisfaction. This role focuses on cross-selling banking products, handling complex queries, and collaborating with internal teams to improve service quality.

0–1 year experience preferred; strong communication and product knowledge valued. Based in Bilaspur District, Chhattisgarh, the position offers a full-time role with growth opportunities in a customer-centric banking

Qualifikationen

• 0–1 year experience in CRM management (banking preferred).
• Understanding of deposits and investment products.
• Excellent customer service and query handling.

Aufgaben

• Manage customer relationships through effective communication to ensure satisfaction and retention.
• Identify cross-selling opportunities for banking products (FDs, mutual funds, general insurance, investments).
• Develop and maintain relationships with existing customers to increase wallet share.
• Collaborate with internal teams to resolve complaints and improve service quality.
• Analyze market trends and competitor activity to stay competitive.

Kenntnisse

CRM management

Customer service

Cross-selling

Banking products

Communication skills

Tools

CRM software

Jobbeschreibung

Roles and Responsibilities

• Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
  
• Identify cross-selling opportunities for banking products such as fixed deposits, mutual funds sales, general insurance sales, investment products, etc.
  
• Develop and maintain strong relationships with existing customers to increase wallet share and product penetration.
  
• Collaborate with internal teams to resolve customer complaints and improve overall service quality.
  
• Analyze market trends and competitor activity to stay ahead in the competitive landscape.
  

Desired Candidate Profile

• 0-1 years of experience in CRM management or related field (banking industry preferred).
• Strong understanding of banking products including fixed deposits, mutual funds sales, general insurance sales, investment products etc. .
• Excellent customer service skills with ability to handle complex queries from diverse customer base.