Customer Relationship Manager

Mahindra Finance; Nalbari; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Mahindra Finance is seeking an experienced CRM professional in India to strengthen customer relationships and drive cross-selling of insurance/financial services. You will resolve issues, analyze data, and report insights to support revenue growth. Strong communication and ability to handle multiple tasks under pressure are essential.

The role emphasizes staying updated on industry trends and collaborating with internal teams to deliver superior customer service and retention.

Qualifikationen

• 3–6 years of experience in CRM management or related field in insurance sales/financial services.
• Strong background in cross-selling techniques with excellent communication skills.
• Ability to work effectively under pressure, prioritizing multiple tasks.
• Proficiency in using technology-based tools for data analysis and reporting.

Aufgaben

• Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
• Identify opportunities for cross-selling insurance products to existing customers, increasing revenue growth.
• Provide exceptional customer support by resolving issues promptly and efficiently.
• Develop understanding of financial services trends and regulations to stay up-to-date on product knowledge.
• Collaborate with internal teams to resolve complex customer complaints in a timely manner.

Kenntnisse

CRM management experience

Cross-selling techniques

Communication skills

Ability to work under pressure

Data analysis & reporting tools

Tools

CRM software

Data analytics tools

Jobbeschreibung

Roles and Responsibilities

• Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
  
• Identify opportunities for cross-selling insurance products to existing customers, increasing revenue growth.
  
• Provide exceptional customer support by resolving issues promptly and efficiently.
  
• Develop strong understanding of financial services industry trends and regulations to stay up-to-date on product knowledge.
  
• Collaborate with internal teams to resolve complex customer complaints in a timely manner.
  

Desired Candidate Profile

• 3-6 years of experience in CRM management or related field (insurance sales/financial services).
  
• Strong background in cross selling techniques with excellent communication skills.
  
• Ability to work effectively under pressure, prioritizing multiple tasks simultaneously.
  
• Proficiency in using technology-based tools for data analysis and reporting purposes.