Customer Relationship Manager

Mahindra Finance; Jaipur; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Incentives based on performance

Convenience allowance

Leads provided by head office

Job summary

Mahindra Finance in Jaipur seeks a Customer Relationship Manager to build strong client relationships, drive cross-selling of insurance, mutual funds, FD, RD and personal loans, and support business development in banking and financial services. Freshers with strong sales skills are welcome, with a graduate degree and good communication.

The role involves targeting monthly sales goals, coordinating with internal teams, handling customer queries, maintaining records, and generating business from

Qualifications

• Graduate in any stream; commerce/finance/BA preferred.
• 1 year experience; freshers welcome.
• Good communication, interpersonal and customer-handling skills.
• Basic understanding of banking, insurance and financial products.
• Sales-driven with target orientation.

Responsibilities

• Manage customer relationships and ensure customer satisfaction and retention.
• Drive cross-selling of insurance, mutual funds, FD, RD and personal loan products.
• Generate business through leads and personal references.
• Identify customer needs and recommend banking and financial products.
• Achieve monthly sales targets and contribute to business growth.
• Coordinate with internal sales teams to improve engagement and conversions.
• Resolve customer queries and provide after-sales support.
• Maintain customer records and follow up on leads.

Skills

CRM

Banking Sales

Cross Selling

Insurance Sales

Mutual Funds

FD

RD

Personal Loans

Financial Products

Lead Generation

Customer Service

Client Relationship Management

Business Development

Sales Target Achievement

Education

Graduate in any stream, preferably Commerce, Finance, or Business Administration.

Job description

Customer Relationship Manager (CRM) Banking & Financial Services

Job Summary

We are looking for a Customer Relationship Manager (CRM) to manage customer relationships, drive cross-selling of financial products, and support business development. The ideal candidate should have good communication skills, a customer-focused approach, and an interest in banking, insurance, and financial services. Freshers with strong sales skills are welcome to apply.

Roles & Responsibilities

• Manage customer relationships and ensure customer satisfaction and retention.
• Drive cross-selling of insurance, mutual funds, Fixed Deposits (FD), Recurring Deposits (RD), and personal loan products.
• Generate business through company-provided leads and personal references.
• Identify customer needs and recommend suitable banking and financial products.
• Achieve monthly sales targets and contribute to business growth.
• Coordinate with internal sales teams to improve customer engagement and conversions.
• Resolve customer queries and provide effective after-sales support.
• Maintain customer records and follow up on leads regularly.

Desired Candidate Profile

• Experience: 01 year; freshers can also apply.
• Qualification: Graduate in any stream, preferably Commerce, Finance, or Business Administration.
• Good communication, interpersonal, and customer-handling skills.
• Basic understanding of banking, insurance, and financial products.
• Interest in sales, cross-selling, customer relationship management, and business development.
• Target-oriented, confident, and willing to work in a sales-driven environment.

Key Skills

Customer Relationship Management (CRM), Banking Sales, Cross Selling, Insurance Sales, Mutual Funds, FD, RD, Personal Loans, Financial Products, Lead Generation, Customer Service, Client Relationship Management, Business Development, Sales Target Achievement.

Benefits

• Incentives based on performance
• Convenience allowance
• Leads provided by the head office, along with opportunities to generate business through personal references.

Job Location:

Jaipur, Rajasthan