Customer Relationship Manager (CRM)

Mahindra Finance; Odisha; Sur place; INR 500 000 - 800 000; Plein temps

Résumé du poste

Mahindra Finance in India is seeking a CRM professional to manage customer relationships and drive cross-selling across banking products. The role emphasizes high customer satisfaction, retention, and wallet share growth.

The candidate will collaborate with internal teams, analyze market trends, and strive to achieve sales targets through effective cross-selling while maintaining service quality.

Qualifications

• 3-5 years of experience in CRM management or related field (banking/NBFC industry preferred).
• Strong understanding of banking products including fixed deposits, mutual funds sales, general insurance sales, investment products etc.
• Excellent customer service skills with ability to handle complex queries from diverse customer base.

Responsabilités

• Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
• Identify cross-selling opportunities for banking products such as fixed deposits, mutual funds sales, general insurance sales, investment products, etc.
• Develop and maintain strong relationships with existing customers to increase wallet share and product penetration.
• Collaborate with internal teams to resolve customer complaints and improve overall service quality.
• Analyze market trends and competitor activity to stay ahead in the competitive landscape.

Connaissances

CRM management

Cross-selling

Customer service

Description du poste

Roles and Responsibilities

• Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
  
• Identify cross-selling opportunities for banking products such as fixed deposits, mutual funds sales, general insurance sales, investment products, etc.
  
• Develop and maintain strong relationships with existing customers to increase wallet share and product penetration.
  
• Collaborate with internal teams to resolve customer complaints and improve overall service quality.
  
• Analyze market trends and competitor activity to stay ahead in the competitive landscape.
  

Desired Candidate Profile

• 3-5 years of experience in CRM management or related field (banking/NBFC industry preferred).
  
• Strong understanding of banking products including fixed deposits, mutual funds sales, general insurance sales, investment products etc. .
  
• Excellent customer service skills with ability to handle complex queries from diverse customer base.
  
• Proven track record of achieving sales targets through effective cross-selling techniques.