Retention Executive

Taskus; Indore District; On-site; INR 450,000 - 650,000; Full time

Job summary

Taskus is seeking a proactive customer success professional in Indore, India to identify high-value customers through personalized outreach, driving upsell and cross-sell opportunities. You will develop retention plans to reduce churn and increase customer lifetime value.

Collaborating with internal teams, you will resolve customer issues and analyze data to uncover trends and areas for improvement, helping to optimize overall customer satisfaction and loyalty.

Qualifications

• 1-10 years of experience in a similar role within the internet industry.
• Strong understanding of CRM systems and ability to leverage data analytics for informed decision-making.
• Excellent communication skills with the ability to build strong relationships with customers over phone calls.

Responsibilities

• Identify and retain high-value customers through personalized outreach, upselling, and cross-selling strategies.
• Develop and execute customer retention plans to reduce churn rates and increase customer lifetime value.
• Collaborate with internal teams to resolve customer issues and improve overall satisfaction.
• Analyze customer data to identify trends, opportunities, and areas for improvement.

Skills

CRM systems

Data analytics

Communication skills

Tools

CRM software

Job description

Roles and Responsibilities :

• Identify and retain high-value customers through personalized outreach, upselling, and cross-selling strategies.
• Develop and execute customer retention plans to reduce churn rates and increase customer lifetime value.
• Collaborate with internal teams to resolve customer issues and improve overall satisfaction.
• Analyze customer data to identify trends, opportunities, and areas for improvement.

Job Requirements :

• 1-10 years of experience in a similar role within the internet industry.
• Strong understanding of CRM systems and ability to leverage data analytics for informed decision-making.
• Excellent communication skills with the ability to build strong relationships with customers over phone calls.