Customer Relationship Manager

AVA Infotech; Mumbai; On-site; INR 510,000 - 690,000; Full time

Job summary

AVA Infotech in Powai, Mumbai, seeks an accomplished Sales Executive to drive both inside and field sales, meeting monthly targets and expanding the customer base. You will contact potential customers, engage churned and cold leads, collect downpayments, log sales, and update systems to ensure accuracy.

The role requires strong product knowledge, excellent negotiation skills, and the ability to handle objections with calm professionalism.

Qualifications

• Experience as a sales executive in inside and field sales.
• Track record of achieving sales targets and handling customer escalations.
• Ability to understand and communicate product/service details to prospects for closure.
• Calm, resilient demeanor capable of handling rejection professionally.
• Strong negotiation skills with issue resolution abilities.
• Team-oriented mindset able to thrive in high-pressure environments.

Responsibilities

• Contact potential or current customers to present.
• Reach out to fresh, churned, and cold leads to convert them into sales, collect downpayments, log sales, and update systems.
• Achieve monthly targets for unit sales and revenue.
• Make daily sales calls, meet call quotas, and diligently follow up on cases.
• Handle customer escalations effectively (if any).
• Encourage existing customers to upgrade to longer membership tenures, generate referrals, and finalize sales.

Skills

Inside sales

Field sales

Sales targets

Product knowledge

Resilience

Negotiation

Teamwork

Job description

Role & responsibilities

• Contact potential or current customers to present
• Reach out to fresh, churned, and cold leads to convert them into sales, collect downpayments, log sales, and update systems.
• Achieve monthly targets for unit sales and revenue.
• Make daily sales calls, meet connected call quotas, and diligently follow up on cases.
• Handle any customer escalations effectively (if any).
• Encourage existing customers to upgrade to longer membership tenures, generate referrals, and finalize sales.

Competencies / skills required:

• Demonstrated experience as a comprehensive sales executive, both in inside sales and field sales.
• Proven history of consistently achieving sales targets, ideally in a virtual setting (Inside Sales).
• Capacity to understand and effectively communicate details of the product and service to prospect customers, facilitating sales closure.
• Calm personality & capable of managing rejection professionally.
• Exceptional negotiation skills with an ability to resolve issues and address complaints.
• Team-oriented mindset with the capability to thrive in high-pressure environments.

Location - Powai

Salary - 6 LPA + Incentive