Customer Relationship Manager

Asttecs; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Asttecs in Bengaluru invites an experienced Customer Relationship Manager to handle customer interactions through inbound and outbound calls, explain products and solutions, and conduct product demos and virtual presentations.

The ideal candidate will have strong English and Hindi communication, excellent presentation skills, and proven ability to build lasting relationships while coordinating with sales and internal teams to meet customer needs.

Qualifications

• 5-7 years of experience in customer relationship management, customer handling, telecalling, or a similar role.
• Excellent communication skills in English and Hindi.
• Good presentation and customer-handling skills.
• Confident in conducting product demos and virtual presentations.

Responsibilities

• Handle inbound and outbound calls with customers.
• Explain products, services, and features clearly.
• Conduct product demos and virtual presentations.
• Understand customer requirements and respond to queries.
• Follow up with customers regarding product discussions and demos.
• Maintain good relationships with customers.
• Maintain records of customer interactions and follow-ups.
• Coordinate with the sales and internal teams when required.

Skills

CRM experience

Telecalling

Customer handling

Excellent English

Job description

Preferred: Female Candidates only

Job Summary

Looking for a Customer Relationship Manager to manage customer interactions through inbound and outbound calls, explain products and solutions, and conduct product demos and virtual presentations.

Responsibilities

• Handle inbound and outbound calls with customers.
• Explain products, services, and features clearly.
• Conduct product demos and virtual presentations.
• Understand customer requirements and respond to queries.
• Follow up with customers regarding product discussions and demos.
• Maintain good relationships with customers.
• Maintain records of customer interactions and follow-ups.
• Coordinate with the sales and internal teams when required.

Requirements

• 5-7 years of experience in customer relationship management, customer handling, telecalling, or a similar role.
• Excellent communication skills in English and Hindi.
• Good presentation and customer-handling skills.
• Confident in conducting product demos and virtual presentations.
• Good knowledge of computers and online meeting platforms.
• Ability to explain products clearly and professionally.
• Knowledge of additional languages will be an added advantage.

Application Question(s)

• Current CTC?
• Expected CTC?

Language

• Hindi (Required)
• English (Required)

Location:

• Domlur, Bengaluru, Karnataka (Required)

Work Location: In person