Customer Relationship Manager

UltraTech Cement; Mahesana; On-site; INR 450,000 - 900,000; Full time

Job summary

UltraTech Cement is seeking a sales-oriented professional to manage and strengthen relationships with RMC customers and to identify new business opportunities in the construction sector.

You will coordinate with Plant, Dispatch, Quality, and Technical teams to ensure timely service, deliveries, and high customer satisfaction, while tracking market trends and maintaining accurate records.

Qualifications

• Manage and strengthen relationships with existing RMC customers.
• Generate new business opportunities and achieve sales targets.
• Handle customer enquiries, quotations, orders, and complaints.
• Coordinate with Plant, Dispatch, Quality, and Technical teams for timely service.

Responsibilities

• Ensure timely delivery and customer satisfaction.
• Track market trends, competitor activities, and customer feedback.
• Maintain customer records, sales reports, and regular follow-ups.

Skills

Relationship management

Commercial acumen

RMC / construction industry knowledge

Stakeholder coordination

Job description

Role & responsibilities

• Manage and strengthen relationships with existing RMC customers.
• Generate new business opportunities and achieve sales targets.
• Handle customer enquiries, quotations, orders, and complaints.
• Coordinate with Plant, Dispatch, Quality, and Technical teams for timely service.
• Ensure timely delivery and customer satisfaction.
• Track market trends, competitor activities, and customer feedback.
• Maintain customer records, sales reports, and regular follow-ups.

Key Skills:

• Strong communication, negotiation, and relationship-management skills.
• Customer-focused approach with good commercial acumen.
• Knowledge of RMC/construction industry preferred.
• Ability to coordinate with multiple stakeholders and achieve targets.