Customer Relationship Manager

UltraTech Cement; Valsad District; On-site; INR 400,000 - 700,000; Full time

Job summary

UltraTech Cement is seeking a sales professional to manage and strengthen relationships with existing RMC customers in the Gujarat region. You will generate new business opportunities, respond to enquiries, prepare quotations, and process orders while coordinating with Plant, Dispatch, Quality, and Technical teams to ensure timely service.

You will monitor market trends, track competitor activity, maintain customer records and sales reports, and conduct regular follow-ups to ensure customer

Qualifications

• Excellent communication and negotiation skills.
• Proven ability to build and maintain customer relationships.
• Knowledge of RMC/construction industry preferred.
• Strong commercial acumen and customer-centric approach.
• Ability to coordinate with multiple stakeholders and meet targets.

Responsibilities

• Manage and strengthen relationships with existing RMC customers.
• Generate new business opportunities and achieve sales targets.
• Handle customer enquiries, quotations, orders, and complaints.
• Coordinate with Plant, Dispatch, Quality, and Technical teams for timely service.
• Ensure timely delivery and customer satisfaction.
• Track market trends, competitor activities, and customer feedback.
• Maintain customer records, sales reports, and regular follow-ups.

Skills

Strong communication

Negotiation

Relationship-management

Customer focus

Commercial acumen

RMC/construction knowledge

Stakeholder coordination

Target achievement

Job description

Role & responsibilities

• Manage and strengthen relationships with existing RMC customers.
• Generate new business opportunities and achieve sales targets.
• Handle customer enquiries, quotations, orders, and complaints.
• Coordinate with Plant, Dispatch, Quality, and Technical teams for timely service.
• Ensure timely delivery and customer satisfaction.
• Track market trends, competitor activities, and customer feedback.
• Maintain customer records, sales reports, and regular follow-ups.

Key Skills:

• Strong communication, negotiation, and relationship-management skills.
• Customer-focused approach with good commercial acumen.
• Knowledge of RMC/construction industry preferred.
• Ability to coordinate with multiple stakeholders and achieve targets.