Customer Relationship Manager

Aditya Birla Insulators; Navi Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

Aditya Birla Insulators in Navi Mumbai seeks a proactive sales professional to achieve sales and collection targets while gathering market intelligence in the assigned area. The role emphasizes building relationships with customers, officials, and project teams to drive growth in RMC-related projects.

The candidate will develop market opportunities, craft competitive proposals, manage customer data in SAP where required, and conduct ongoing industry analysis to strengthen market presence and

Responsibilities

• Develop a priority list of market opportunities to explore in Navi Mumbai area.
• Interact with customers and local officials to collect information on prices, incentives, discounts, etc.
• Visit sites frequently to meet project managers and influencers during planning and execution to build rapport for smooth operations.
• Understand geographic areas regularly and conduct market analyses to assess market position.

Job description

Job Summary

Job Purpose

Achieve sales & collection targets and collect market information in his assigned area.

Job Context & Major Challenges

Driven by strong economic growth, construction industry in India is booming resulting in increase of RMC consumption. Various MNCs in partnership with international consultants are executing projects with major focus on retail and medium projects which are challenging, complex and timebound. RMC offers hightech solutions to cater to the needs of such projects. This requires the sales and marketing skills to tap the huge potential in this growing market to improve market share.

Key Result Areas

KRA (Accountabilities) ( Supporting Actions

• KRA1 Business Development
  • Develop a priority list of market opportunities to explore in their respective market
  • Develop competitive proposals and presentations for potential/ prospective clients and high priority target (Retail & Medium) customers
  • Interact with customers and local officials of competitors to collect information regarding prices, incentives, discounts etc
• KRA2 Customer Management
  • Visit site frequently to meet the concerned site incharge, project managers, influencers and various agencies during project planning & execution and build rapport to execute a smooth flow of operation
• KRA3 Industry Analysis
  • Understand the allotted geographic areas regularly and conduct market analysis to assess the market position
• KRA4 Order Planning & Scheduling
  • Provide new customer details to the CSD and help in creating SAP customer code and entering customer details in SAP prior to first dispatch