Virtual Relationship Manager

TRANSFORMPLUS; Navi Mumbai; On-site; INR 200,000 - 320,000; Full time

Job summary

TRANSFORMPLUS in Navi Mumbai is hiring a Virtual Relationship Manager to handle customer queries and promote products via outbound calls. The role emphasizes long-term commitment, good communication in English and Hindi, and the ability to work well in a team.

Ideal candidates have 1 to 7 years of experience, Graduate or UG qualifications, and fluency in English/Hindi with regional language skills. Salary is based on last known CTC and will be discussed during interview.

Qualifications

• Education: Graduate preferred or UG acceptable.
• Experience: 1 to 7 years with good communication in English and Hindi.
• Languages: English, Hindi, regional languages.

Responsibilities

• Respond to customer queries and concerns.
• Deliver scripted sales pitch to meet customer needs.
• Maintain records of customer details and feedback.
• Contact businesses and individuals by telephone to promote products/services.
• Provide excellent customer service by explaining products.
• Show proven work ethic and the ability to work independently and in a team.
• Must be fluent in the language spoken and outbound calling.
• Must be able to achieve monthly/quarterly targets.

Skills

Communication skills

English & Hindi fluency

Outbound calling

Customer service

Team collaboration

Education

Graduate degree or UG

Job description

Hi

we are looking for Virtual Relationship Manager (VRM).

Role

Virtual Relationship Manager will be responsible to help customers with queries and questions related to products and services. We are looking for Tele callers to join our team, who is passionate to work alongside a team on a long-term basis.

Education

Graduate Preferred/ UG Also

Experience

1 to 7 years/ Good communication skills (English Hindi) other language will be an added Advantage.

Languages

English/Hindi/ Regional

Salary

Based on Last CTC (On paper documents)

Job Description

• Respond to customer queries and customer concern
• Deliver scripted sales pitch to meet the needs of specific the customer.
• Maintain record of Customer details like name, address and the feedback and records of transactions.
• Contact businesses and private individuals by telephone to promote products, services
• Provide excellent customer service by explaining customers about our products.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Should be fluent in language spoken and in making out-bound calls.
• Should be able to achieve monthly/quarterly targets.