Customer Relationship Manager (female)

Zoho; Kamrup Metropolitan; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based incentives

Career growth in Customer Relationship

Exposure to loyalty programmes

Job summary

Zoho is seeking a Customer Relationship Manager in India to strengthen client ties, answer inquiries via phone, WhatsApp, and in-store, and drive repeat business. You will coordinate with Sales and Store Ops, manage CRM data, and conduct follow-ups to improve satisfaction across channels.

The role emphasizes customer service, relationship building, and engagement, with opportunities to work on loyalty programs and campaigns in a growing retail environment.

Qualifications

• Excellent communication and interpersonal skills as core requirements.
• Strong customer-service and relationship-management abilities.
• Good telephone etiquette and convincing skills.
• Strong follow-up and coordination capabilities.
• Ability to handle customer complaints professionally.
• Customer-focused, service-oriented attitude.
• Good knowledge of CRM/ERP, MS Excel and WhatsApp Business.
• Ability to maintain customer records and prepare reports.

Responsibilities

• Manage relationships with existing and potential customers.
• Handle customer enquiries via phone, WhatsApp, email, and in-store interactions.
• Understand customer requirements and provide product/service information.
• Conduct regular customer follow-ups and maintain engagement.
• Handle complaints, feedback and service issues professionally.
• Build loyalty and encourage repeat purchases and referrals.
• Maintain customer information in CRM/ERP systems.
• Coordinate with Sales, Store Operations and other teams.
• Follow up on leads, quotations and pending orders.
• Conduct customer satisfaction calls and collect feedback.
• Maintain customer databases and prepare CRM/MIS reports.
• Support promotional campaigns and loyalty programmes.
• Monitor satisfaction and identify improvement opportunities.

Skills

Communication skills

Interpersonal skills

Customer service

Relationship management

Follow-up & coordination

Complaint handling

Record maintenance

Problem solving

Retail / Sales experience

Tools

CRM/ERP

MS Excel

WhatsApp Business

Job description

Madurai South, India | Posted on 25/09/2026

We are looking for a customer-focused Customer Relationship Manager to build strong relationships with customers, improve customer satisfaction, and drive repeat business for our retail company. The ideal candidate should have excellent communication, follow-up, and customer-handling skills.

Key Responsibilities

• Manage relationships with existing and potential customers.
• Handle customer enquiries through phone, WhatsApp, email and in-store interactions.
• Understand customer requirements and provide suitable product/service information.
• Conduct regular customer follow-ups and maintain engagement.
• Handle customer complaints, feedback and service issues professionally.
• Build customer loyalty and encourage repeat purchases and referrals.
• Maintain accurate customer information in CRM/ERP systems.
• Coordinate with Sales, Store Operations and other teams to resolve customer requirements.
• Follow up on leads, enquiries, quotations and pending orders.
• Conduct customer satisfaction calls and collect feedback.
• Maintain customer databases and prepare CRM/MIS reports.
• Support promotional campaigns, customer events and loyalty programmes.
• Monitor customer satisfaction and identify opportunities to improve the customer experience.

Requirements

• Excellent communication and interpersonal skills.
• Strong customer-service and relationship-management abilities.
• Good telephone etiquette and convincing skills.
• Strong follow-up and coordination skills.
• Ability to handle customer complaints and difficult situations professionally.
• Customer-focused and service-oriented attitude.
• Good knowledge of CRM/ERP, MS Excel and WhatsApp Business.
• Ability to maintain customer records and prepare reports.
• Strong problem-solving and multitasking skills.
• Prior experience in Retail / Customer Relationship / Sales / Front Office will be preferred.

Preferred Experience

2-6 years of experience in:

• Retail Customer Relationship Management
• Customer Service
• CRM
• Front Office / Customer Support
• Lifestyle / Fashion / Jewellery / FMCG / Consumer Retail

Customer Relationship Manager, CRM Manager, Customer Relationship Executive, Retail CRM, Customer Relationship Management, Customer Service Manager, Customer Experience, Retail Customer Service, Customer Engagement, Customer Retention, Customer Satisfaction, Customer Support, Retail Sales, Client Relationship, Customer Follow-up, Lead Follow-up, Complaint Handling, Customer Database, CRM Software, ERP, MS Excel, WhatsApp Business, Loyalty Programme, Repeat Business, Customer Feedback, Relationship Management, Front Office, Retail Operations, Retail Jobs, Female Customer Relationship Manager.

• Competitive salary package.
• Performance-based incentives.
• Opportunity to work with a growing retail brand.
• Career growth in Customer Relationship & Retail Management.
• Exposure to customer engagement and loyalty programmes.
• Professional and customer-focused work environment.