Customer Relationship Manager

Ablecold Logistics; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Ablecold Logistics is seeking a customer-centric individual to manage day-to-day interactions with customers and ensure seamless operations. You will be responsible for handling Key Customer Accounts, providing timely solutions to customer issues, and establishing long-term relationships.

The ideal candidate should have experience in relationship management, excellent communication, and a proactive approach to problem-solving. Proficiency in Excel and a familiarity with start-up environments are preferred.

Qualifications

• Previous experience in relationship management.
• Ability to use Excel at an intermediate level.
• High energy with a zeal to build business from scratch.

Responsibilities

• Handle Key Customer Accounts and solve day-to-day issues.
• Be the Single Point of Contact for assigned customers.
• Listen to customer requests/complaints and provide timely solutions.
• Establish long-term relationships through follow-ups and meetings.
• Maintain inventory using Excel or ERP as required.

Skills

Customer relationship management

Communication skills

Negotiation skills

Excel (intermediate)

Job description

About the job

At AbleCold, we believe that reliability of operations and customer relationships differentiates us from our competition. This role is customer‑centric wherein you will take care of day‑to‑day interactions with customers and ensuring operations are running smoothly by co‑ordinating with various functions within the organisation.

Responsibilities

• Handling of Key Customer Accounts and solving their day‑to‑day issues
• Responsibility and Ownership of being the Single Point of Contact for the assigned customers
• Listening to the Customers requests / complaints and provide a response / solution within pre‑defined timelines.
• Reaching out to the right person internally to get the problem resolved for the customer.
• Establish long term relationships with the assigned customers through routine follow ups and meetings
• Reporting to the Operations Manager every week to discuss the feedback received from the Customers
• Responsible for maintaining inventory in excel, ERP or as per any requirement of the client.
• Ability to solve complex operational problems end‑to‑end and taking initiative to streamline operations.
• Should have the ability to manage conflicts that may arise within team or with customer.

Requirement

• High energy with a zeal to build business from scratch and have a sense of ownership
• Previous experience in relationship management is required.
• Ability to use excel intermediate level.
• Excellent communication, interpersonal and negotiation skills
• Willingness to roll your sleeves and hustle for ad‑hoc problem solving whenever operational need arises.
• Previous start‑up experience is preferable.