Customer Relationship Management Team Lead

Rishab World; Mumbai City; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Rishab World is seeking a proactive Customer Relationship Executive in Mumbai to manage marketing operations, customer communications, reporting, and campaign execution.

The ideal candidate will coordinate across teams, maintain accurate data, and drive digital engagement using Froogal, Logic, and related tools to boost customer satisfaction and business performance.

Qualifications

• 4-6+ years of relevant experience in a similar role.
• Strong experience in marketing campaign management and execution.
• Hands-on experience with customer management/engagement platforms and digital tools.
• Good knowledge of MS Excel, reporting, data management and presentation.

Responsibilities

• Generate and maintain daily sales and payment reports and upload on Froogal for customer communication and updates.
• Download invoices from Logic and upload on Froogal.
• Manage addition and uploading of new customer details on Froogal as required.
• Prepare bi-monthly sales and performance reports for ASMs and Agents.
• Plan, create, schedule, execute, and monitor marketing campaigns.
• Coordinate meetings and reviews, including performance reviews and related meetings.
• Manage the Buyers Club platform, including site updates and content management.
• Handle the WhatsApp Chatbot, setup, monitoring and updates.
• Coordinate with internal teams to ensure timely marketing activities.
• Maintain records, reports, and campaign data.

Skills

Marketing campaign management

Customer engagement platforms

MS Excel & reporting

WhatsApp Chatbots

Coordination & time management

Independent work

Education

Bachelor's in Marketing/BA/Commerce

Tools

Froogal

Logic

Website CMS

MS Excel

Job description

JOB DESCRIPTION

Customer Relationship Executive

Location: Parel, Mumbai

Experience: 4-6+ Years

About the Role

We are looking for an experienced and proactive Customer Relationship executive to manage marketing operations, customer communication platforms, reporting, campaign execution, and digital engagement activities. The ideal candidate should have strong coordination, reporting, and execution skills, along with hands-on experience in managing marketing platforms and customer engagement tools.

Key Responsibilities

• Generate and maintain daily sales and payment reports and upload the required information on Froogal for customer communication and updates.
• Download invoices from Logic and ensure timely and accurate uploading on Froogal.
• Manage the addition and uploading of new customer details on Froogal as and when required.
• Prepare and circulate bi-monthly sales and performance reports for ASMs and Agents.
• Plan, create, schedule, execute, and monitor marketing campaigns based on business requirements.
• Coordinate and manage meetings and review sessions, including performance reviews and outstanding-related meetings such as DTR and WHS.
• Manage the Buyers Club platform, including website updates, gallery management, uploading relevant content/details, and managing customer logins.
• Handle the WhatsApp Chatbot, including setup, execution, regular monitoring, maintenance, and coordination for required updates.
• Coordinate with internal teams to ensure timely execution of marketing activities and customer-related requirements.
• Maintain accurate records, reports, campaign data, and other marketing-related documentation.
• Monitor ongoing activities and ensure that all marketing and customer communication platforms are updated accurately and on time.
• Support the Marketing team in implementing initiatives aimed at improving customer engagement and business performance.

Required Skills & Competencies

• 4-6+ years of relevant experience in similar role.
• Strong experience in marketing campaign management and execution.
• Hands-on experience with customer management/engagement platforms and digital communication tools.
• Good knowledge of MS Excel, reporting, data management, and presentation.
• Experience in handling WhatsApp Chatbots, websites, and digital platforms will be preferred.
• Strong coordination and communication skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple activities and deadlines simultaneously.
• Strong attention to detail and accuracy in reporting and data management.
• Ability to work independently as well as coordinate effectively with cross-functional teams.

Qualification

• Bachelor's degree in Marketing, Business Administration, Commerce, or a related field.
• Additional certification or qualification in Digital Marketing/Marketing Management will be an added advantage.