CRM Executive (Founder's Office)

TalBalad; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

TalBalad is seeking a highly organized CRM Manager & Executive Assistant to support the Founder's Office. You will manage customer interactions across channels, nurture leads, maintain CRM accuracy, and coordinate executive schedules with a focus on delivering exceptional customer experiences.

The role blends CRM administration, client engagement, and strategic follow-ups, requiring strong communication and multitasking in a fast-paced, entrepreneurial environment.

Qualifications

• Graduate in any discipline.
• 2–4 years of experience in CRM, customer service, telecalling, sales coordination, executive assistance, or business development.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Highly organized with excellent multitasking skills.
• Comfortable interacting with CXOs, premium customers, and business stakeholders.
• Proficient in Microsoft Excel, Google Sheets, Google Workspace, and CRM software.
• Fluent in English and Hindi.

Responsibilities

• Manage all customer interactions across calls, WhatsApp, email, and CRM.
• Make outbound calls to prospective and existing customers from provided lead databases.
• Qualify leads by understanding customer requirements and purchase intent.
• Introduce products, collections, services, and offers confidently.
• Handle customer queries, objections, and follow-ups professionally.
• Build long-term customer relationships to improve repeat business.
• Ensure every interaction is accurately updated in the CRM.
• Maintain customer databases and sales pipelines.
• Schedule appointments for the Founder and senior sales team.
• Coordinate customer appointments, virtual consultations, and store visits.
• Ensure timely follow-up on quotations, pending orders, payments, and deliveries.
• Work closely with sales, production, and operations teams to ensure seamless customer experience.
• Assist in recovering abandoned carts and inactive customer inquiries.
• Manage the Founder's calendar, meetings, appointments, and travel schedules.
• Track important business tasks and ensure timely completion.
• Prepare meeting agendas, MOMs (Minutes of Meeting), and follow-up action trackers.
• Coordinate with internal teams to monitor project progress.
• Assist in preparing presentations, reports, and business documents.
• Handle confidential information with professionalism.
• Maintain accurate CRM records.
• Generate daily, weekly, and monthly reports on leads generated, follow-ups completed, conversions.
• Share customer insights to improve sales strategies and customer experience.
• Ensure every customer receives timely responses.
• Resolve customer concerns with empathy and ownership.
• Maintain high standards of professionalism across every customer interaction.
• Coordinate post-purchase follow-ups to improve customer satisfaction and retention.

Skills

CRM experience

Customer service

Telecalling

Sales coordination

Executive assistance

Business development

Strong communication

Excel/Sheets

English & Hindi

Education

Graduate (any discipline)

Tools

Zoho CRM

HubSpot

Shopify

Interakt

CRM software

Job description

We're Hiring: CRM Manager & Executive Assistant (Founder's Office)

About the Role

We are looking for a highly organized, proactive, and customer-focused CRM Manager & Executive Assistant who will serve as the backbone of our customer relationship management while supporting the Founder in daily execution.

This role combines customer engagement, lead nurturing, CRM management, executive coordination, and business follow-ups. The ideal candidate is an excellent communicator who enjoys interacting with customers, managing data, coordinating with internal teams, and ensuring nothing falls through the cracks.

Key Responsibilities

Customer Relationship Management (CRM)

• Manage all customer interactions across calls, WhatsApp, email, and CRM.
• Make outbound calls to prospective and existing customers from provided lead databases.
• Qualify leads by understanding customer requirements and purchase intent.
• Introduce products, collections, services, and offers confidently.
• Handle customer queries, objections, and follow-ups professionally.
• Build long-term customer relationships to improve repeat business.
• Ensure every interaction is accurately updated in the CRM.
• Maintain customer databases and sales pipelines.
• Schedule appointments for the Founder and senior sales team.
• Coordinate customer appointments, virtual consultations, and store visits.
• Ensure timely follow-up on quotations, pending orders, payments, and deliveries.
• Work closely with sales, production, and operations teams to ensure seamless customer experience.
• Assist in recovering abandoned carts and inactive customer inquiries.
• Manage the Founder's calendar, meetings, appointments, and travel schedules.
• Track important business tasks and ensure timely completion.
• Prepare meeting agendas, MOMs (Minutes of Meeting), and follow-up action trackers.
• Coordinate with internal teams to monitor project progress.
• Assist in preparing presentations, reports, and business documents.
• Handle confidential information with professionalism.

CRM & Reporting

• Maintain accurate CRM records.
• Generate daily, weekly, and monthly reports on:
• Leads generated
• Follow-ups completed
• Conversions
• Share customer insights to improve sales strategies and customer experience.

Customer Experience

• Ensure every customer receives timely responses.
• Resolve customer concerns with empathy and ownership.
• Maintain high standards of professionalism across every customer interaction.
• Coordinate post-purchase follow-ups to improve customer satisfaction and retention.

Skills & Qualifications

Required

• Graduate in any discipline.
• 2–4 years of experience in CRM, customer service, telecalling, sales coordination, executive assistance, or business development.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Highly organized with excellent multitasking skills.
• Comfortable interacting with CXOs, premium customers, and business stakeholders.
• Proficient in Microsoft Excel, Google Sheets, Google Workspace, and CRM software.
• Fluent in English and Hindi.

Preferred

• Experience with CRM platforms such as Zoho CRM, HubSpot, Shopify, Interakt, or similar tools.
• Prior experience in luxury retail, fashion, beauty, lifestyle, D2C, or premium consumer brands.
• Experience supporting senior leadership or founders.
• Understanding of sales funnels, customer lifecycle management, and customer retention.

Personal Attributes

• Highly organized and detail-oriented.
• Strong sense of ownership and accountability.
• Positive attitude with problem-solving ability.
• Able to work independently with minimal supervision.
• Target-oriented while maintaining empathy and professionalism.
• Comfortable working in a fast-paced entrepreneurial environment.

What We Offer

• Competitive fixed salary with performance-based incentives.
• Opportunity to work directly with the Founder & CEO.
• Exposure to strategy, sales, marketing, and business operations.
• Continuous learning and career growth opportunities.
• A dynamic, entrepreneurial work environment where your ideas and execution make a real impact.

Work Days: 6 days a week, 10:30am-7:30pm