Sr. Executive/Asst.Manager - CRM @Goregaon Location

Sejal Realty; Mumbai; On-site; INR 220,000 - 420,000; Full time

Job summary

Sejal Realty in Mumbai seeks a proactive Customer Coordination & Communication specialist to manage customer calls and emails, ensuring timely resolution and accurate agreement documentation. The role involves maintaining customer records, coordinating post-sale communications, and handling escalations in collaboration with the Sales Manager.

The ideal candidate will excel in communication, manage in-person and remote interactions, and support collections by following the payment schedule and

Qualifications

• Excellent communication skills.
• Experience in managing customers and payment collection.
• Ability to handle calls, emails, and in-person interactions.

Responsibilities

• Coordinate customer calls and emails to ensure timely responses.
• Ensure completion and accuracy of documentation for agreements and post-sales processes.
• Escalate and resolve customer complaints with Sales Manager and other departments.

Job description

JD

Customer Coordination & Communication

• To ensure to all customer calls and emails are addressed.
• Ensure Addresal of Sales & Post Sales Queries by CRM Team
• To ensure that all the necessary documentation with respect to execution of agreement is carried out in a timely and accurate manner
• To ensure that all escalated complaints are resolved in coordination with the Sales Manager and other relevant departments
• Ensure all extra work request/ demand from the customers are full field post required documentation and cost communications.

Effective Customer Database Management

• To ensure regular maintenance of a detailed database of the existing customers. (should include information such as family members, their names, their birth dates, their anniversaries, festivals celebrated by them, etc.)

Customer Delight

• To ensure mailers, gifts, bouquets to the customers on occasions, special events, days and festivals are sent out
• To oversee the execution of customer relationship building events and activities within the assigned budget
• To address customer complaints/ issues gathered during relationship building activities

Collections

• To ensure collection is done as per the payment schedule by maintaining proper follow up with the team.
• To ensure timely updates on projects are given to the customer.
• To ensure that the demand note with relevant documents are sent to customer after project intimation.

• Looking for Candidates can join Immediate or in 15 Days
• Having Good Experiance in Managing Customers and Payment Collection.
• Excellent Communication Skills
• Looking for someone who can manage customers in person and on calls and email.