Customer Relationship Management Manager

SpeedBirdServices - Medical Billing Company; Ahmedabad District; Sur place; INR 334 800 - 558 000; Plein temps

Résumé du poste

A healthcare services provider is looking for a Customer Relationship Manager in Ahmedabad, Gujarat. The ideal candidate will maintain client relationships, coordinate with internal teams, and ensure client satisfaction. Strong skills in client communication and proficiency in Excel and CRM tools are essential. This entry-level, full-time position offers multiple shifts.

Qualifications

• Entry-level position requiring strong client interaction skills.
• Ability to coordinate effectively with technical and billing teams.
• Proficient in using Excel and CRM tools for reporting.

Responsabilités

• Serve as the primary contact for clients.
• Coordinate resolutions for client concerns.
• Manage account performance and deliverables.
• Share performance reports with clients.
• Conduct follow-ups for client satisfaction.
• Identify service delivery improvement opportunities.

Connaissances

Client Communication

Coordination

Issue Resolution

Account Management

Reporting

Process Improvement

Outils

Excel

CRM

Description du poste

Customer Relationship Management Manager

Job Title: Customer Relationship Manager (CRM) – Medical Billing

Department: Client Relations / Operations

Shift: Multiple Shifts Available

Reports To: Manager / Operations Head

Summary:

We are looking for a Customer Relationship Manager to build and maintain strong relationships with our clients in the medical billing and healthcare services domain. The ideal candidate will act as a bridge between clients and internal teams, ensuring clear communication, timely issue resolution, and overall client satisfaction.

Key Responsibilities

• Client Communication & Coordination: Act as the primary point of contact for assigned clients. Respond to queries and ensure timely updates.
• Issue Resolution: Coordinate with internal billing, AR, and technical teams to resolve client concerns efficiently.
• Account Management: Track client performance, billing status, deliverables, and escalations.
• Reporting: Share weekly/monthly performance reports with clients using Excel/CRM dashboards.
• Retention & Satisfaction: Conduct regular follow-ups and feedback calls to ensure long‑term client engagement.
• Process Improvement: Identify opportunities to improve service delivery and client experience.

Seniority Level

Entry level

Employment Type

Full‑time

Industries

Hospitals and Health Care

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