Customer Relationship Manager

Aarvi Encon; Mumbai, Navi Mumbai; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Aarvi Encon is seeking a Customer Relationship Manager (CRM) at its Head Office in Chembur, Mumbai. You will manage the customer database, coordinate communications, and ensure timely responses to inquiries and issues to enhance retention and satisfaction.

The role requires at least 5 years of CRM experience, strong data analytics capabilities, familiarity with digital marketing, and the ability to coordinate with sales, accounts, and legal teams on agreements and collections.

Qualifications

• Bachelor's degree in Business Administration, Marketing or related field.
• MBA would be an added advantage.
• CRM certifications preferred.
• Minimum 5 years of hands-on CRM experience.
• Experience in data analytics and reporting tools.
• Familiarity with digital marketing and customer analytics.

Responsibilities

• Maintain and update customer database and CRM software regularly.
• Handle customer communication through calls, emails and meetings.
• Ensure timely response to customer inquiries, complaints and requests.
• Build strong relationships with customers to improve retention and satisfaction.
• Conduct regular follow-ups with prospective and existing customers.
• Coordinate with sales teams for booking status, documentation and collections.
• Track pending customer actions and ensure timely closure.
• Maintain follow-up records and status reports.
• Prepare and coordinate customer sales agreements and related documentation.
• Ensure agreements are signed, verified and properly archived.
• Coordinate with legal / accounts teams for required approvals.
• Assist customers in understanding payment terms and contractual obligations.
• Raise payment demands / invoices as per payment schedule.
• Monitor customer outstanding dues and pending payments.
• Send reminders, demand letters and payment follow-ups.
• Coordinate with accounts department for reconciliation and payment updates.
• Prepare aging reports and collection status MIS.
• Maintain customer files, agreements, receipts and correspondence.
• Generate CRM reports, collection reports and customer status updates.
• Ensure data accuracy and confidentiality.

Skills

Communication

CRM Software

MS Office

Coordination

Sales Agreements

Collections

Multi-Client Management

Education

Bachelor's Degree

MBA

CRM Certification

Tools

CRM Software

MS Office

Job description

Position

Customer Relationship Manager (CRM)

Location

Head Office - Chembur, Mumbai

Educational Qualifications

• Bachelors degree in Business Administration, Marketing or related field
• MBA would be an added advantage
• CRM certifications preferred

Experience Required

• Minimum 5 years of hands-on CRM experience
• Experience in data analytics and reporting tools
• Familiarity with digital marketing and customer analytics

Key Responsibilities

1. Customer Relationship Management

• Maintain and update customer database and CRM software regularly.
• Handle customer communication through calls, emails and meetings.
• Ensure timely response to customer inquiries, complaints and requests.
• Build strong relationships with customers to improve retention and satisfaction.

2. Customer Follow-Ups

• Conduct regular follow-ups with prospective and existing customers.
• Coordinate with sales teams for booking status, documentation and collections.
• Track pending customer actions and ensure timely closure.
• Maintain follow-up records and status reports.

3. Sales Agreement Coordination

• Prepare and coordinate customer sales agreements and related documentation.
• Ensure agreements are signed, verified and properly archived.
• Coordinate with legal / accounts teams for required approvals.
• Assist customers in understanding payment terms and contractual obligations.

4. Demand Raising & Outstanding Dues Collection

• Raise payment demands / invoices as per payment schedule.
• Monitor customer outstanding dues and pending payments.
• Send reminders, demand letters and payment follow-ups.
• Coordinate with accounts department for reconciliation and payment updates.
• Prepare aging reports and collection status MIS.

5. Documentation & Reporting

• Maintain customer files, agreements, receipts and correspondence.
• Generate CRM reports, collection reports and customer status updates.
• Ensure data accuracy and confidentiality.

Required Skills

• Good communication and interpersonal skills.
• Knowledge of CRM software and MS Office.
• Strong follow-up and coordination abilities.
• Basic understanding of sales agreements and collections.
• Ability to manage multiple customers and deadlines.

Thanks & Regards,

Saloni Sonawane

7506193484

HR Executive

[e-mail]

https://www.linkedin.com/in/sonawane-saloni-recruits/