Senior Client Service Executive

Medusind; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Medusind is seeking a Senior Client Service Executive to lead a delivery team in Medical Revenue Cycle Management (Voice/Credentialing). You will manage client relationships, oversee a team of client service executives, and ensure timely, accurate completion of tasks in a fast-paced environment.

You will drive performance on insurance follow-ups, eligibility checks, and claim status, while maintaining high-quality service standards and compliance.

Qualifications

• Bachelor's degree in healthcare administration, business, or finance.
• Minimum 5 years of experience in medical revenue cycle management with emphasis on insurance processes.
• Strong knowledge of medical billing and coding practices.
• Excellent communication and interpersonal skills with client relationship building.
• Proven leadership and team management experience.
• Proficiency in revenue cycle software and related tools.
• Ability to manage multiple tasks independently and meet SLAs.

Responsibilities

• Outbound calls to insurance companies for claim status and eligibility verification.
• Handle denial documentation and take actions to resolve issues.
• Make calls to insurance carriers based on client appointments and follow-ups.
• Work on outstanding claims and accounts receivable reports to ensure timely resolution.
• Communicate with insurance companies to obtain unpaid claim status and facilitate payments.
• Adapt to voice-based processes including insurance follow-ups and patient calling.
• Maintain daily logs and ensure accurate record-keeping.
• Meet client SLAs by completing tasks with speed and accuracy.
• Foster a collaborative team environment and support teammates in achieving goals.
• Escalate issues to seniors promptly to ensure smooth operations.

Skills

Client relationships

Leadership

Communication

Analytical skills

RCM knowledge

Education

Bachelor's degree in healthcare administration, business, or finance

Tools

Revenue cycle software

Billing software

Job description

As a Senior Client Service Executive, you will play a vital role in our Delivery_Medical RCM_Voice_Credentialing department. Your primary focus will be on managing client relationships and ensuring efficient revenue cycle management processes. You will be responsible for overseeing a team of client service executives and ensuring the timely and accurate completion of tasks.

Responsibilities

• Outbound calls to insurance companies for claim status and eligibility verification.
• Handle denial documentation and take necessary actions to resolve issues.
• Make calls to insurance carriers based on client appointments and follow-ups.
• Work on outstanding claims reports and account receivable reports, ensuring timely resolution.
• Communicate with insurance companies to obtain the status of unpaid claims and facilitate payments.
• Adapt to various voice-based processes as per business needs, including insurance follow-ups and patient calling.
• Maintain individual daily logs and ensure accurate record-keeping.
• Meet client SLAs by completing tasks with speed and accuracy.
• Foster a collaborative team environment and assist team members in achieving shared goals.
• Escalate communication and issues to seniors in a timely manner, ensuring smooth operations.

Qualifications

• Bachelor's degree in a relevant field, such as healthcare administration, business, or finance.
• Minimum 5 years of experience in medical revenue cycle management, with a focus on insurance processes.
• Strong knowledge of medical billing and coding practices.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Proven leadership and team management experience.
• Proficiency in using relevant software and tools for revenue cycle management.
• Ability to work independently and manage multiple tasks simultaneously.
• Analytical skills to interpret data and make informed decisions.
• Flexibility to adapt to changing business needs and process requirements.
• Strong work ethic and a commitment to maintaining high standards of quality and compliance.

Job Info

• Job Identification 385
• Job Category Delivery
• Posting Date 07/10/2026, 12:49 PM
• Locations 7th, 8th Floor, Commerce House 5,, Ahmedabad, Gujarat, 380051, IN