RCM Project Manager/ Operations Manager

EMPClaims; Ahmedabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

EMPClaims is looking for a Project Manager/Operations Manager in Ahmedabad. This full-time, on-site role involves overseeing project delivery and operations, ensuring compliance while collaborating with teams. The ideal candidate should have a minimum of 2 years in Operations Management in Revenue Cycle Management, be an expert in one function of RCM, and possess excellent communication and data analysis skills. Experience with billing tools such as eClinicalWorks or AdvancedMD is preferred.

Qualifications

• Min 2 years experience as Operations Manager or Assistant Manager in Revenue Cycle Management.
• Expert in one function (AR/Billing/Posting) with decent knowledge of the other two.
• Excellent oral, written, and interpersonal communication skills.

Responsibilities

• Oversees project delivery and ensures efficient operations.
• Monitors daily operations and ensures quality billing.
• Manages team tasks and provides performance evaluations.

Skills

Operations Management

Revenue Cycle Management

Communication Skills

Data Analysis

Excel Skills

Tools

eClinicalWorks

AdvancedMD

Kareo

AthenaHealth

Experity

Job description

EMPClaims is a leading Revenue Cycle Management company with over a decade of expertise in medical billing, coding, telemedicine, workers compensation, and patient intake solutions. The company specializes in niche billing areas, including cardiology, neurology, radiology, and more. EMPClaims is committed to enhancing outpatient practices and facilities by streamlining compliance, documentation, and operational workflows for optimal reimbursements and improved patient care. Their process automation and highly‑skilled professionals ensure clients can focus on delivering quality healthcare while maximizing revenue.

Role Description

This is a full‑time, on‑site role for a Project Manager/Operations Manager based in Ahmedabad. The role involves overseeing project delivery, ensuring efficient operations and compliance, coordinating logistics, managing inspections, and driving overall project strategy. The manager will also ensure timely execution of processes while collaborating with internal teams and external stakeholders to achieve organizational goals.

• Monitors daily operations including work allocation, FTE utilization, meetings, updates, downtime management etc.
• Ensures an accurate, efficient, effective, and timely team approach to daily operations of the Medical Billing services so that billing will be of high quality.
• Proactively manages all queries in relation to billing/Payment Posting/AR and follows up with the providers wherever required.
• Monitors teams’ tasks to confirm quality assurance from both billing/Payment Posting/AR guidelines and performance.
• Excellent communication with other RCM cross departments to ensure no gaps are present in the end‑to‑end delivery.
• Provides weekly and monthly report and analysis covering agreed account KPIs, service improvements and any potential/real issues/risks. Responsible for identifying business‑level issues proactively.
• Evaluates individual performance, through goal setting and performance scorecards (1 on 1 meetings).
• Acts as focal point for the team for communication and issue identification, resolution, and escalation, accordingly.
• Encourages and shares knowledge and skills with concerned departments, including the provision of technical mentoring and coaching of team members where appropriate.
• Responds to issues, queries and concerns of Client Managers as needed and in a timely manner. Confidentiality is maintained and privacy respected.
• Leads and promotes a team environment that enhances partnership and cooperation through effective liaison, communication, and an inclusive approach.

Qualifications

• Min 2 years experience (on paper) working as Operations Manager/Assistant Manager within Revenue Cycle Management (US Healthcare) domain required.
• Expert in any one function (AR/Billing/Posting) and decent knowledge of the other two functions of RCM.
• Experience with patient billing issues.
• Experience with eClinicalWorks, AdvancedMD, Kareo, AthenaHealth, Experity preferred but not mandatory.
• Excellent oral and written communication skills. Excellent interpersonal skills.
• Ability to bond well across different departments.
• Excellent data analysis, advanced Excel skills.