Customer Relationship Executive for EV Bike Store- Bangalore

2coms; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

2coms Bangalore is seeking a Female Customer Relationship Executive (CRE) for its EV bike showroom. The role centers on delivering an exceptional customer experience in Malayalam and English to support sales and post-sales activities.

You will greet customers, explain vehicle features, respond to inquiries via phone, email, and in person, coordinate test drives, and guide buyers through the purchasing process, including documentation and post-sales follow-up.

Qualifications

• 1+ year of experience in customer relations, preferably in automotive
• Excellent verbal and written communication with a customer-first attitude
• Strong interpersonal skills to build rapport and handle concerns effectively

Responsibilities

• Greet and welcome customers to the showroom, ensuring a positive first impression
• Explain vehicle features and benefits to customers in the showroom
• Respond to customer inquiries via phone, email, and in-person professionally
• Support the sales team by facilitating test drives, providing brochures, and explaining vehicle specifications
• Guide customers through the vehicle purchasing process from initial inquiry to final sale
• Maintain accurate customer records and follow up on leads
• Coordinate with internal departments to ensure smooth delivery and post-sales service
• Ensure showroom is well-presented with updated promotional material

Skills

Malayalam

English

CRM systems

MS Office

Education

Bachelor’s degree in Business/Marketing

Tools

MS Office

Job description

Customer Relationship Executive for EV Bike Store- Bangalore

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Job Description

JobRole–CRE - Female

Languages - Malayalam + English

JobSummary:

TheCustomerRelationsExecutive(CRE)isresponsibleforprovidinganexceptionalcustomerexperienceby

assistingclientswithinquiries,managingtheirsalesjourney,ensuringcustomersatisfaction,andhandlingpost-

salesactivities.TheCREplaysavitalroleinmaintainingcustomerrelationshipsandsupportingthesalesteamin

achievingshowroomtargets.

KeyResponsibilities:

Greetandwelcomecustomerstotheshowroom,ensuringapositivefirstimpression.

Assistcustomersinunderstandingthefeaturesandbenefitsofthevehiclesavailableintheshowroom.

Respondtocustomerinquiriesviaphone,email,andin-personvisitspromptlyandprofessionally.

Supportthesalesteambyfacilitatingtestdrives,providingproductbrochures,andexplainingvehicle

specifications.

Guidecustomersthroughthevehiclepurchasingprocess,frominitialinquirytofinalsale.

Maintainaccuratecustomerrecords,trackcustomerinteractions,andfollowuponleads.

3) CustomerRelationshipManagement:

Buildandmaintainstrongrelationshipswithexistingandpotentialcustomerstofosterloyalty.

Handlecustomerconcernsandcomplaintseffectively,ensuringahighlevelofcustomersatisfaction.

Conductpost-salesfollow-uptoensurethecustomerissatisfiedwiththeirpurchaseandaddressanyissues.

4) Documentation&Coordination:

Assistcustomerswiththenecessarypaperworkforvehiclepurchases,insurance,registration,andfinancing.

Coordinatewithinternaldepartmentstoensuresmoothvehicledeliveryandtimelypost-saleservices.

Maintainanorganizedcustomerdatabase,updatingitwithnewleadsandclosedsales.

5) ShowroomOperationsSupport:

Ensuretheshowroomiswell-presented,includingkeepingpromotionalmaterialupdatedandmaintaininga

clean,welcomingenvironment.

Coordinateevents,suchasvehiclelaunches,promotions,andcustomerappreciationdays.

Assistinshowroomreporting,providingupdatesoncustomerfeedback,salesleads,andmarkettrends.

6) MarketandProductKnowledge:

Stayupdatedonthelatestautomobilemodels,features,andindustrytrends.

Understandthecompetitivelandscapeandprovidecustomerswithinsightsonhowtheshowroom’s

Requirements

Experience : 1+yearsofexperienceincustomerrelations,preferablyintheautomobileindustry.

CommunicationSkills :Excellentverbalandwrittencommunicationskillswithacustomer-firstattitude.

InterpersonalSkills :Stronginterpersonalskillstobuildrapportandhandlecustomerconcernseffectively.

Tech-Savvy :ProficiencyinusingCRMsystems,MicrosoftOffice,andotherrelevantsoftware.

TimeManagement :Abilitytomanagemultiplecustomersandinquiriesefficiently.

SalesOrientation :Understandingofbasicsalesprocessesandcustomermanagement.

PreferredQualifications:

Priorexperienceinapremiumautomobileshowroom.

Abilitytoworkinafast-pacedanddynamicenvironment.

Knowledgeofautomotivetechnology,vehiclefinancing,andinsuranceprocesses.

Only female candidates are eligible

RequiredSkills&Qualifications:

Education :Bachelor’sdegreeinBusiness,Marketing,orarelatedfieldispreferred