Customer Delight Manager (Showroom)

Golden Opportunities; Chennai District; On-site; INR 250,000 - 450,000; Full time

Job summary

Golden Opportunities is seeking a proactive customer relations specialist in Chennai to engage with customers at the dealership, capture feedback, and coordinate rapid resolutions. The role emphasizes strengthening relationships and driving satisfaction metrics.

The ideal candidate has graduate education, at least two years in customer-facing roles, and exposure to auto or related industries. Strong communication and empathy are essential for success.

Qualifications

• Graduate mandatory.
• Minimum 2 years of experience in Auto / Customer Relationship roles.
• 2-Wheeler automotive experience preferred.
• Candidates from Hospitality, Finance/Insurance, Retail and Communications can also be considered.

Responsibilities

• Interact with customers before they leave the dealership and ensure their expectations are met.
• Capture customer feedback and identify improvement areas.
• Address customer concerns or coordinate with relevant teams for quick resolution.
• Monitor customer satisfaction, NPS and complaint resolution.
• Support the dealership team in delivering a seamless customer experience.
• Encourage repeat visits and strengthen customer relationships.
• Share customer feedback and insights with management.

Skills

Customer Relationship

Customer Satisfaction

Complaint Handling

Customer Feedback

Active Listening

Empathy

Problem Solving

Communication Skills

NPS

Education

Graduate

Job description

Department: Sales

Reporting To: Sales Manager

Candidate Expectations

Experience: Minimum 2 years, preferably in Auto / Customer Relationship roles

Mandatory Skills: Customer Relationship, Customer Satisfaction, Complaint Handling, Customer Feedback

Education and Certification

Qualification: Graduate Mandatory

Specific Remarks: 2-Wheeler automotive experience preferred.

Detailed Job Description

• Interact with customers before they leave the dealership and ensure their expectations are met.
• Capture customer feedback and identify improvement areas.
• Address customer concerns or coordinate with relevant teams for quick resolution.
• Monitor customer satisfaction, NPS and complaint resolution.
• Support the dealership team in delivering a seamless customer experience.
• Encourage repeat visits and strengthen customer relationships.
• Share customer feedback and insights with management.

KEY SKILLS: Customer Experience, Customer Relationship Management, Customer Delight, Customer Feedback, NPS, Complaint Handling, Customer Satisfaction, Communication Skills, Active Listening, Empathy, Problem Solving, Conflict Resolution, Professionalism, Composure, Process Adherence, Dealership Operations.

Other Specific Remarks

• Graduate mandatory.
• Minimum 2 years of experience preferred.
• Auto/ 2-Wheeler experience preferred.
• Candidates from Hospitality, Finance/Insurance, Retail and Communications can also be considered.
• Strong customer-facing and communication skills required.