CUSTOMER RELATIONSHIP EXECUTIVE

Autonity Private Limited; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Autonity Private Limited is seeking a customer-focused CRM professional in Bengaluru to support post-sale activities and service coordination. You will assist in resolving complaints, prep vehicles for delivery, inform customers about warranties and maintenance, and coordinate follow-ups with sales and service teams.

The role requires fluency in Malayalam, English, Hindi and Kannada, and work will be conducted in person at the dealership location.

Qualifications

• Languages: Malayalam, English, Hindi, Kannada.required

Responsibilities

• Assist in resolving customer complaints.
• Ensure new vehicles are prepped for delivery.
• Inform customers of warranty details and maintenance schedule.
• Explain service/parts department hours and location.
• Coordinate customer follow-up programs.
• Schedule and confirm service appointments for new customers.

Skills

Malayalam

English

Hindi

Kannada

Job description

CRM

Job Description

Job description:Assists in resolving customer complaints. Ensures that new vehicles are properly prepped for delivery.Assists in the delivery of vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.Coordinates customer follow-up programs.Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.Discusses customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.Reviews all post-sale service cases with the service manager once a month.Maintains a file of the customer satisfaction achievements.Assists service customers during the morning service rush, when possible.Attends sales, service and management meetings.Maintains a professional appearance.Other tasks as assigned.Language:Malayalam (Required)English (Required)Hindi (Required)Kannada (Required)Work Location: In person