Customer Relationship Executive

Savirro Motors Llp; Chennai District; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary with incentives

Annual bonus

EV industry exposure

Training on Ultraviolette products

Career growth opportunities

Professional environment

Premium customer interactions

Job summary

Savirro Motors Llp in Chennai invites a customer relationship professional to engage showroom visitors and online leads for Ultraviolette electric motorcycles. You will explain features, coordinate test rides, bookings, and deliveries while maintaining CRM records and customer follow-ups.

Ideal candidates have strong communication, a customer-focused attitude, and the ability to work in a fast-paced auto retail environment. Freshers with good communication and EV interest may be considered.

Qualifications

• Graduate or Diploma preferred; auto/EV sales or customer service background valued.
• 13 years of experience in CRM, automobile sales, retail or similar role preferred.
• Excellent communication and interpersonal skills with a customer-oriented mindset.
• Good Tamil and English; Hindi an added advantage.
• Freshers with good communication and interest in EVs may be considered.

Responsibilities

• Handle customer enquiries via showroom visits, phone, WhatsApp and online leads.
• Explain Ultraviolette motorcycle features, specs and ownership experience.
• Coordinate test rides, bookings, deliveries and follow-ups.
• Maintain CRM/LMS records and lead status updates.
• Coordinate with Sales, Service and Delivery teams for a smooth experience.
• Follow up after test rides, bookings and deliveries.
• Assist in resolving queries and coordinate with relevant teams.
• Support showroom events and customer engagement initiatives.
• Maintain a professional showroom environment.

Skills

Communication skills

Interpersonal skills

Customer-focused

Follow-up skills

CRM/LMS familiarity

Basic computer applications

Tamil/English language skills

Professional appearance

Adaptability in fast-paced environment

Freshers with good communication

Education

Graduate or Diploma

Automobile/EV background preferred

Tools

CRM/LMS software

Job description

Role & Responsibilities

• Handle customer enquiries through showroom visits, phone calls, WhatsApp and online leads.
• Understand customer requirements and provide information about Ultraviolette electric motorcycles, features, specifications and ownership experience.
• Coordinate test rides, bookings, deliveries and customer follow-ups.
• Maintain regular communication with prospective and existing customers.
• Manage customer records, enquiries, follow-up status and lead updates in CRM/LMS.
• Coordinate with the Sales, Service and Delivery teams to ensure a smooth customer experience.
• Follow up with customers after test rides, bookings and vehicle deliveries.
• Assist in resolving customer queries and coordinate with the concerned team for timely resolution.
• Support showroom events, promotional activities and customer engagement initiatives.
• Maintain a professional and customer-friendly environment at the showroom.

Preferred Candidate Profile

• Graduate/Diploma preferred; candidates from automobile, EV, sales or customer service backgrounds are preferred.
• 13 years of experience in customer relationship management, automobile sales, retail or a similar role preferred.
• Good communication and interpersonal skills.
• Customer-oriented attitude with strong follow-up skills.
• Basic knowledge of automobiles/EVs is an advantage.
• Comfortable using WhatsApp, email, CRM/LMS and basic computer applications.
• Good Tamil and English communication skills; Hindi is an added advantage.
• Presentable, confident and professional personality.
• Ability to work in a fast-paced automobile retail environment.
• Freshers with good communication skills and a strong interest in EVs may also be considered.

Perks & Benefits

• Competitive salary with performance-based incentives.
• Performance bonus based on individual and team performance.
• Opportunity to work in the premium electric motorcycle industry.
• Hands-on exposure to EV technology and the evolving electric mobility sector.
• Training on Ultraviolette products, customer handling and sales processes.
• Career growth opportunities within the dealership.
• Professional and dynamic work environment.
• Employee benefits as per company policy.
• Opportunity to interact with premium customers and automobile enthusiasts.

Perks and benefits

Annual bonus