Customer Relationship Executive

Digitide; Tinsukia; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide Solutions Limited in Assam, India, is seeking a Customer Relationship Executive to be the face of the company, building strong relationships with customers and resolving issues. You will handle inquiries, provide product information, and maintain a customer database while ensuring data privacy and security.

The role emphasizes clear communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and relationship-building.
• Ability to work independently and manage multiple tasks.
• Proficiency with CRM systems.
• Basic BFSI domain knowledge and back-office operations.
• Proactive problem-solving mindset.

Responsibilities

• Greet and welcome customers in-person and online.
• Handle inquiries and provide information about products and services.
• Resolve complaints in a timely and effective manner.
• Build and maintain a customer information database.
• Follow up with customers to ensure needs are met and gather feedback.
• Collaborate with teams to improve customer experience.
• Stay updated with company offerings and industry trends.
• Maintain data privacy and professional conduct at all times.

Skills

Communication skills

Customer relationship

Time management

Organizational skills

CRM familiarity

Problem-solving

Independent work

Adaptability

Tools

CRM systems

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited in the CLM Domestic BFSI | Manpower - Back office department. Your primary role is to establish and maintain strong relationships with our valued customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing product and service information, and resolving any issues that may arise.

Responsibilities

• Greet and welcome customers, ensuring a warm and friendly atmosphere.
• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer complaints and issues in a timely and efficient manner.
• Build and maintain a database of customer information and preferences.
• Follow up with customers to ensure their needs are met and to gather feedback.
• Collaborate with other teams to improve customer experience and address any concerns.
• Stay updated with the latest company offerings and industry trends.
• Maintain a professional and positive attitude at all times.
• Ensure data privacy and security when handling customer information.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a passion for building relationships.
• Ability to work independently and manage multiple tasks.
• Proficiency in using customer relationship management (CRM) systems.
• Basic knowledge of BFSI industry and back-office operations.
• A positive and proactive attitude, with a problem-solving mindset.
• Good time management and organizational skills.
• Ability to work in a fast-paced and dynamic environment.
• Willingness to learn and adapt to new technologies and processes.
• A minimum of 1-2 years of experience in a customer-facing role is preferred.