Customer Relationship Executive

Digitide; Lucknow; On-site; INR 250,000 - 350,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive in Lucknow to establish and maintain strong relationships with customers, respond to inquiries, and ensure satisfaction. You will be the first point of contact, delivering accurate product information and resolving issues while upholding the company’s values.

Prior customer-facing experience is preferred. The role emphasizes clear communication, teamwork with other departments, and meticulous record-keeping to improve the customer journey and

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused with empathy and problem-solving abilities.
• Ability to maintain positive relationships and handle multiple tasks.
• Familiarity with BFSI domain is a plus.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date product/service information.
• Ensure customer satisfaction and loyalty.
• Collaborate with other teams to enhance the customer journey.
• Stay updated on company policies and procedures.
• Maintain accurate records of customer interactions.
• Identify and report any potential customer service issues.
• Act as a brand ambassador, promoting our company's values.

Skills

Communication skills

Customer service

Empathy

Relationship building

MS Office

CRM tools

Independent work

Problem solving

Attention to detail

Positive attitude

Tools

MS Office

CRM tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date product/service information.
• Ensure customer satisfaction and loyalty.
• Collaborate with other teams to enhance the customer journey.
• Stay updated on company policies and procedures.
• Maintain accurate records of customer interactions.
• Identify and report any potential customer service issues.
• Act as a brand ambassador, promoting our company's values.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work independently and manage multiple tasks.
• Excellent problem-solving and conflict resolution skills.
• Attention to detail and a customer-centric approach.
• A positive attitude and a passion for delivering exceptional service.

Job Info

• Job Identification 268340
• Job Category Customer Support/Operations | BPM