Customer Relationship Executive

Digitide; Patha Gannavaram; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Relationship Executive to be the face of the company. You will establish and maintain strong customer relationships, handle inquiries, provide product information, and resolve issues to ensure high satisfaction levels.

The role emphasizes communication, data privacy, and collaboration with internal teams to deliver an exceptional customer experience. The candidate should demonstrate excellent communication, empathy, and a proactive attitude, with

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work independently and manage time effectively.
• Excellent problem-solving and conflict resolution skills.
• A positive and enthusiastic attitude towards customer service.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated with product knowledge and company policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and insights on customer trends and preferences.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Skills

Communication

Empathy

Customer service

Rapport building

Time management

Problem solving

Adaptability

Data privacy

Attentive listening

Tools

MS Office

CRM tools

Job description

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated with product knowledge and company policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and insights on customer trends and preferences.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work independently and manage time effectively.
• Excellent problem-solving and conflict resolution skills.
• A positive and enthusiastic attitude towards customer service.
• Willingness to learn and adapt to new technologies and processes.

Requirements