Customer Relationship Executive

Digitide; Himatnagar; On-site; INR 300,000 - 450,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the company, building strong relationships with customers and ensuring service quality. You will handle inquiries, provide product information, and resolve issues to guarantee satisfaction.

The role requires excellent communication, a customer-centric mindset, and the ability to manage multiple tasks independently. Prior experience in customer-facing roles is preferred, with adaptability to changing processes.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a passion for customer satisfaction.
• Ability to build rapport and establish trust with customers.
• Problem-solving skills and a proactive approach to issue resolution.
• Attention to detail and a commitment to accuracy.
• Proficiency in MS Office and customer relationship management tools.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Build and maintain strong customer relationships, fostering trust and loyalty.
• Provide accurate and up-to-date product/service information to customers.
• Collaborate with internal teams to ensure a seamless customer journey.
• Identify and address customer needs, offering tailored solutions.
• Maintain a high level of customer satisfaction and strive for excellence.
• Stay updated with industry trends and competitor offerings.
• Conduct market research and gather customer feedback.
• Assist in developing and implementing customer engagement strategies.

Skills

Communication

Customer focus

Rapport building

Problem solving

Attention to detail

MS Office

CRM tools

Independent work

Adaptability

Willingness to learn

Tools

MS Office

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Build and maintain strong customer relationships, fostering trust and loyalty.
• Provide accurate and up-to-date product/service information to customers.
• Collaborate with internal teams to ensure a seamless customer journey.
• Identify and address customer needs, offering tailored solutions.
• Maintain a high level of customer satisfaction and strive for excellence.
• Stay updated with industry trends and competitor offerings.
• Conduct market research and gather customer feedback.
• Assist in developing and implementing customer engagement strategies.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a passion for customer satisfaction.
• Ability to build rapport and establish trust with customers.
• Problem-solving skills and a proactive approach to issue resolution.
• Attention to detail and a commitment to accuracy.
• Proficiency in MS Office and customer relationship management tools.
• A positive and professional attitude, with a customer-centric mindset.
• Ability to work independently and manage multiple tasks.
• Willingness to learn and adapt to new technologies and processes.
• A minimum of 2 years of experience in a customer-facing role.

Job Info

• Job Identification 268937
• Job Category Customer Support/Operations | BPM