Customer Relationship Executive

Whitelion Systems Pvt Ltd; Surat; On-site; INR 300,000 - 500,000; Full time

Job summary

WhiteLion Systems Pvt Ltd in Surat is seeking a Customer Engagement specialist to manage post-installation feedback, verify system functionality, and ensure customers are satisfied with the installation experience.

You will maintain professional communication, guide users on basic usage of smart home systems, escalate issues when needed, and record interactions in CRM to drive service improvements. This role emphasizes empathy and collaborative problem-solving with field engineers.

Qualifications

• Strong listening and problem-solving ability.
• Customer-first mindset with empathy.
• Basic understanding of IoT / home automation systems preferred.
• CRM and MS Excel knowledge.
• Good follow-up and coordination skills.

Responsibilities

• Conduct customer feedback calls after installation.
• Verify installation quality, system functionality, and usage.
• Ensure customers are satisfied with the installation team and experience.
• Take feedback after service visits / maintenance calls.
• Evaluate engineer performance, response time, and issue resolution quality.
• Capture customer concerns, recurring issues, or dissatisfaction.
• Identify service gaps and customer complaints.
• Escalate critical issues to technical or service teams.
• Record all customer interactions and feedback in CRM.
• Prepare daily/weekly CSAT reports and improvements.

Skills

Listening

Problem solving

Customer-centric mindset

Follow-up

Coordination

Tools

CRM software

MS Excel

Job description

Surat City, India | Posted on 06/25/2026

WhiteLion is shaping the future of intelligent living through minimalist touch panels and seamless home automation systems that put comfort and control at your fingertips. Designed and developed in India, our products are engineered for people who value design simplicity, intuitive tech, and connected experiences.

• Responsive Whitelion touch panels
• Scene-based lighting & appliance control
• Compatible with smart assistants. Ideal for residential home automation projects, premium builder tie-ups, and lifestyle upgrades

Our strength lies in:

• Full-stack support — planning to post-install
• Trusted among top home automation system suppliers
• Preferred by architects, interior designers & real estate developers.

We are recognised among the top home automation systems brands in India — backed by service, scalability, and simplicity.

Job Description

Conduct customer feedback calls after installation of Whitelion home automationsystems.

Verify installation quality, system functionality, and customer understanding ofproduct usage.

Ensure customers are satisfied with the installation team and overall experience.

Take feedback after service visits / maintenance calls.

Evaluate engineer performance, response time, and issue resolution quality.

Capture customer concerns, recurring issues, or dissatisfaction.

Customer Engagement

Maintain professional and positive communication with customers.

Guide customers on basic usage of smart home systems, if required.

Build strong and long-term customer relationships.

Complaint Handling & Escalation

Identify service gaps and customer complaints.

Escalate critical issues to technical or service teams.

Ensure timely closure of issues with proper follow-ups.

Record all customer interactions and feedback in CRM systems.

Maintain accurate data on installation and service experience.

Prepare daily/weekly reports on:

Customer satisfaction (CSAT)

Suggest improvements to enhance installation and service quality.

• Strong listening and problem-solving ability
• Customer-first mindset with empathy
• Basic understanding of IoT / home automation systems preferred
• CRM and MS Excel knowledge
• Good follow-up and coordination skills