Customer Relationship Executive

Digitide; Sangrur; On-site; INR 300,000 - 540,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the company for valued clients. You will build and maintain long-term relationships, understand client needs, and deliver personalized service throughout the client journey.

You will collaborate with internal teams, conduct regular client meetings, present insights, and stay ahead of industry trends to offer innovative solutions, ensuring exceptional experiences.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer relationship management or a similar role.
• Excellent communication and interpersonal skills with a client-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Ability to build rapport and establish trust with clients.
• Proficiency in MS Office and CRM software.
• Knowledge of industry trends and best practices in customer relationship management.
• Analytical skills to interpret client data and provide insights.
• Flexibility to adapt to changing client needs and market dynamics.
• A positive attitude and a passion for delivering exceptional customer experiences.

Responsibilities

• Build and maintain strong relationships with assigned clients, ensuring their satisfaction and loyalty.
• Understand client needs and provide tailored solutions, offering expert advice and guidance.
• Handle client inquiries, complaints, and feedback, ensuring prompt and effective resolution.
• Collaborate with internal teams to ensure seamless delivery of services and products to clients.
• Conduct regular client meetings and presentations, providing updates and demonstrating our value proposition.
• Stay updated with industry trends and client requirements, offering innovative solutions.
• Prepare and present reports on client interactions, providing insights for business improvement.
• Ensure compliance with company policies and procedures during client interactions.
• Maintain accurate records of client interactions and feedback for future reference.
• Act as a brand ambassador, promoting Digitide Solutions Limiteds reputation and values.

Skills

Communication skills

Interpersonal skills

Problem-solving

Client-centric

Education

Bachelor's degree in Business Administration/Marketing or related field

Tools

MS Office

CRM software

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited to our valued clients. Your primary focus will be to establish and nurture long-lasting relationships, ensuring a positive and personalized experience for each client. You will be responsible for understanding their needs, providing tailored solutions, and delivering exceptional customer service throughout their journey with us.

Responsibilities

• Build and maintain strong relationships with assigned clients, ensuring their satisfaction and loyalty.
• Understand client needs and provide tailored solutions, offering expert advice and guidance.
• Handle client inquiries, complaints, and feedback, ensuring prompt and effective resolution.
• Collaborate with internal teams to ensure seamless delivery of services and products to clients.
• Conduct regular client meetings and presentations, providing updates and demonstrating our value proposition.
• Stay updated with industry trends and client requirements, offering innovative solutions.
• Prepare and present reports on client interactions, providing insights for business improvement.
• Ensure compliance with company policies and procedures during client interactions.
• Maintain accurate records of client interactions and feedback for future reference.
• Act as a brand ambassador, promoting Digitide Solutions Limiteds reputation and values.

Qualifications

• Bachelors degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer relationship management or a similar role.
• Excellent communication and interpersonal skills, with a client-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Ability to build rapport and establish trust with clients.
• Proficiency in MS Office and CRM software.
• Knowledge of industry trends and best practices in customer relationship management.
• Analytical skills to interpret client data and provide insights.
• Flexibility to adapt to changing client needs and market dynamics.
• A positive attitude and a passion for delivering exceptional customer experiences.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.