Customer Relationship Executive

Digitide; Neem Ka Thana; On-site; INR 400,000 - 600,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive in India to nurture client partnerships and deliver superior support. You will be the main liaison, understanding client needs and guiding them through our solutions with a customer-first approach.

You will build trust, coordinate with internal teams, and present insights from regular client reviews. This role emphasizes communication, problem solving, and ongoing value delivery to clients.

Qualifications

• Bachelor's degree in Business Administration or Marketing or related field.
• Minimum 2 years in a customer-facing role, preferably in financial services/collections.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities with a customer-centric approach.
• Proficiency in MS Office and CRM systems.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Build and maintain strong relationships with assigned clients, understanding their business and unique requirements.
• Act as the primary point of contact, responding to client inquiries and providing timely and accurate information.
• Ensure a high level of client satisfaction by delivering exceptional customer service and support.
• Collaborate with internal teams to resolve client issues and provide effective solutions.
• Maintain a comprehensive understanding of our products and services to offer tailored recommendations.
• Conduct regular client reviews and provide insights to improve our offerings and enhance the client experience.
• Stay updated with industry trends and competitor activities to offer competitive solutions.
• Prepare and present client reports, highlighting key performance indicators and areas for improvement.
• Assist in developing and implementing strategies to enhance client retention and loyalty.
• Actively participate in team meetings and contribute to a positive and collaborative work environment.

Skills

Client relationship management

Communication skills

Problem solving

CRM proficiency

Education

Bachelor's degree in Business Administration/Marketing

Tools

MS Office

CRM systems

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary focus will be to establish and nurture long-lasting relationships with our clients, understanding their needs, and providing exceptional support. You will be a key point of contact, ensuring a smooth and efficient process throughout the clients journey.

Responsibilities

• Build and maintain strong relationships with assigned clients, understanding their business and unique requirements.
• Act as the primary point of contact, responding to client inquiries and providing timely and accurate information.
• Ensure a high level of client satisfaction by delivering exceptional customer service and support.
• Collaborate with internal teams to resolve client issues and provide effective solutions.
• Maintain a comprehensive understanding of our products and services to offer tailored recommendations.
• Conduct regular client reviews and provide insights to improve our offerings and enhance the client experience.
• Stay updated with industry trends and competitor activities to offer competitive solutions.
• Prepare and present client reports, highlighting key performance indicators and areas for improvement.
• Assist in developing and implementing strategies to enhance client retention and loyalty.
• Actively participate in team meetings and contribute to a positive and collaborative work environment.

Qualifications

• A bachelors degree in Business Administration, Marketing, or a related field is preferred.
• Minimum 2 years of experience in a customer-facing role, preferably in a collections or financial services environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Proficiency in MS Office suite and CRM systems is essential.
• Ability to work independently and manage multiple tasks simultaneously.
• A proactive and solution-oriented mindset, with a focus on continuous improvement.
• Excellent time management and organizational skills.
• Willingness to learn and adapt to new technologies and industry practices.
• A positive and professional attitude, with a passion for delivering exceptional customer experiences.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.