Customer Relationship Executive

Digitide; Kodada; On-site; INR 250,000 - 450,000; Full time

Job summary

Digitide Solutions Limited seeks a Customer Relationship Executive to act as the face of the company, handling inquiries, delivering product and service information, and ensuring client satisfaction.

You will greet customers, resolve issues, and maintain relationships while staying updated on offerings and contributing to positive customer experiences in a collaborative team setting.

Qualifications

• Excellent communication and interpersonal skills.
• A customer-centric approach and a passion for building relationships.
• Ability to work independently and manage a high volume of customer interactions.
• Strong problem-solving and conflict resolution skills.
• Proficiency in using customer relationship management (CRM) systems.
• Prior experience in a customer-facing role is preferred.
• A positive and friendly attitude, with a focus on customer satisfaction.
• Ability to work in a fast-paced and dynamic environment.
• Basic knowledge of BFSI industry is an advantage.

Responsibilities

• Greet and assist customers with inquiries and concerns.
• Resolve customer issues and provide timely solutions.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products and services to provide accurate information.
• Collaborate with the team to improve customer satisfaction metrics.
• Handle customer feedback and suggestions effectively.
• Ensure a smooth and efficient customer experience.
• Maintain accurate records of customer interactions and feedback.

Skills

Communication

Customer focus

High volume handling

Problem solving

CRM proficiency

Customer service experience

Adaptability

Fast-paced environment

BFSI knowledge

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product and service information, and offering excellent customer support.

Responsibilities

• Greet and assist customers with inquiries and concerns.
• Resolve customer issues and provide timely solutions.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products and services to provide accurate information.
• Collaborate with the team to improve customer satisfaction metrics.
• Handle customer feedback and suggestions effectively.
• Ensure a smooth and efficient customer experience.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• A customer-centric approach and a passion for building relationships.
• Ability to work independently and manage a high volume of customer interactions.
• Strong problem-solving and conflict resolution skills.
• Proficiency in using customer relationship management (CRM) systems.
• Prior experience in a customer-facing role is preferred.
• A positive and friendly attitude, with a focus on customer satisfaction.
• Ability to work in a fast-paced and dynamic environment.
• Basic knowledge of BFSI industry is an advantage.
• Willingness to learn and adapt to new processes and technologies.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 264531
• Job Category Customer Support/Operations | BPM