Customer Relationship Executive

Digitide; Ajnala; On-site; INR 350,000 - 550,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of our client engagements. You will build long-term relationships, understand client needs, and deliver tailored solutions with a focus on exceptional service throughout the client journey.

The role requires a bachelor’s in business/marketing and 2+ years in CRM or similar roles, with strong communication, problem-solving, and proficiency in MS Office and CRM software.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer relationship management or a similar role.
• Excellent communication and interpersonal skills, with a client-centric approach.
• Strong problem-solving abilities and a proactive mindset.

Responsibilities

• Build and maintain strong relationships with assigned clients, ensuring their satisfaction and loyalty.
• Understand client needs and provide tailored solutions, offering expert advice and guidance.
• Handle client inquiries, complaints, and feedback, ensuring prompt and effective resolution.
• Collaborate with internal teams to ensure seamless delivery of services and products to clients.
• Conduct regular client meetings and presentations, providing updates and demonstrating our value proposition.
• Stay updated with industry trends and client requirements, offering innovative solutions.
• Prepare and present reports on client interactions, providing insights for business improvement.
• Ensure compliance with company policies and procedures during client interactions.
• Maintain accurate records of client interactions and feedback for future reference.
• Act as a brand ambassador, promoting Digitide Solutions Limited's reputation and values.

Skills

Client relationships

Communication

CRM software

MS Office

Analytical thinking

Proactive mindset

Rapport building

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM software

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited to our valued clients. Your primary focus will be to establish and nurture long-lasting relationships, ensuring a positive and personalized experience for each client. You will be responsible for understanding their needs, providing tailored solutions, and delivering exceptional customer service throughout their journey with us.

Responsibilities

• Build and maintain strong relationships with assigned clients, ensuring their satisfaction and loyalty.
• Understand client needs and provide tailored solutions, offering expert advice and guidance.
• Handle client inquiries, complaints, and feedback, ensuring prompt and effective resolution.
• Collaborate with internal teams to ensure seamless delivery of services and products to clients.
• Conduct regular client meetings and presentations, providing updates and demonstrating our value proposition.
• Stay updated with industry trends and client requirements, offering innovative solutions.
• Prepare and present reports on client interactions, providing insights for business improvement.
• Ensure compliance with company policies and procedures during client interactions.
• Maintain accurate records of client interactions and feedback for future reference.
• Act as a brand ambassador, promoting Digitide Solutions Limited's reputation and values.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer relationship management or a similar role.
• Excellent communication and interpersonal skills, with a client-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Ability to build rapport and establish trust with clients.
• Proficiency in MS Office and CRM software.
• Knowledge of industry trends and best practices in customer relationship management.
• Analytical skills to interpret client data and provide insights.
• Flexibility to adapt to changing client needs and market dynamics.A positive attitude and a passion for delivering exceptional customer experiences.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.