Customer Relationship Executive

Digitide; Kota; On-site; INR 350,000 - 550,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive in Kota, Rajasthan, India. The role focuses on understanding client needs, delivering superior service, and nurturing long-term relationships in collaboration with the collections team.

You will build rapport, handle inquiries, present tailored solutions, analyze feedback, and drive retention strategies to enhance overall customer experience and satisfaction.

Qualifications

• Bachelor's degree in Business Administration or related field is preferred.
• At least 2 years in a customer-facing role, preferably in collections or finance.
• Strong communication, interpersonal and data-driven problem-solving abilities.

Responsibilities

• Build and maintain strong relationships with assigned clients.
• Handle inquiries and complaints with timely, accurate responses.
• Collaborate with collections team to resolve client issues fairly and efficiently.
• Conduct regular client meetings and presentations with tailored solutions.
• Monitor client feedback and implement improvements to customer experience.
• Share insights on industry trends to maintain competitive edge.
• Develop and execute customer retention strategies for long-term partnerships.
• Create clear communication plans and provide regular reports on interactions.

Skills

Customer relations

Communication skills

Interpersonal skills

MS Office

CRM systems

Education

Bachelor's degree in Business Administration

Tools

CRM software

MS Excel

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of Digitide Solutions, representing the companys values and brand. Your primary focus will be on understanding our clients needs, providing exceptional customer service, and fostering long-term relationships. You will work closely with our collections team to ensure a seamless and satisfactory resolution for our clients.

Responsibilities

• Build and maintain strong relationships with assigned clients, understanding their unique needs and requirements.
• Handle customer inquiries and complaints, providing timely and accurate responses to ensure customer satisfaction.
• Collaborate with the collections team to resolve client issues, ensuring a fair and efficient process.
• Conduct regular client meetings and presentations, keeping them updated on our services and offering tailored solutions.
• Monitor and analyze client feedback, identifying areas for improvement and implementing strategies to enhance the customer experience.
• Stay updated on industry trends and best practices, sharing relevant insights with the team to maintain a competitive edge.
• Develop and execute customer retention strategies, aiming to increase client loyalty and long-term partnerships.
• Assist in creating and implementing effective communication plans, ensuring clear and consistent messaging to clients.
• Provide regular reports and insights on customer interactions, helping the team make data-driven decisions.
• Support the team in achieving departmental goals and targets, contributing to the overall success of Digitide Solutions.

Qualifications

• A bachelors degree in Business Administration, Marketing, or a related field is preferred.
• Minimum 2 years of experience in a customer-facing role, preferable in a collections or finance-related industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Strong problem-solving abilities and a customer-centric approach to handling inquiries and complaints.
• Proficiency in MS Office and CRM systems, with the ability to quickly learn and adapt to new technologies.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively.
• Excellent time management skills and a proactive approach to meeting deadlines.
• A positive and professional attitude, representing the companys values and brand.
• Willingness to continuously learn and develop, staying updated on industry trends and best practices.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Requirements: