Customer Relationship Executive

Digitide; Muzaffarpur; On-site; INR 300,000 - 500,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive in India to be the face of the company, ensuring customer satisfaction and building lasting relationships with clients. You will handle inquiries, provide product information, and offer exceptional support while collaborating with internal teams to improve the customer experience.

You will maintain records, stay current with offerings, and help identify opportunities to enhance service delivery, driving value for clients and the business.

Qualifications

• Excellent communication and interpersonal skills are essential.
• A customer-centric approach with a passion for service.
• Strong problem-solving and analytical abilities; ability to work independently.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain accurate records of customer interactions and feedback.
• Build and nurture strong relationships with existing clients.
• Stay updated with the latest product and service offerings.
• Collaborate with cross-functional teams to enhance the customer experience.
• Identify and address customer pain points and suggest improvements.
• Conduct market research to understand customer needs and preferences.
• Ensure compliance with company policies and procedures.
• Provide regular reports on customer satisfaction and feedback.

Skills

Excellent communication

Customer-centric mindset

Problem-solving

Independent worker

MS Office proficiency

CRM tools experience

Tools

MS Office

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to ensure customer satisfaction and build long-lasting relationships. You will be the first point of contact for our clients, handling their inquiries, providing product and service information, and offering exceptional support.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain accurate records of customer interactions and feedback.
• Build and nurture strong relationships with existing clients.
• Stay updated with the latest product and service offerings.
• Collaborate with cross-functional teams to enhance the customer experience.
• Identify and address customer pain points and suggest improvements.
• Conduct market research to understand customer needs and preferences.
• Ensure compliance with company policies and procedures.
• Provide regular reports on customer satisfaction and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• A customer-centric approach and a passion for customer service.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage multiple tasks.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of the BFSI industry is an advantage.
• Excellent time management and organizational skills.
• A positive attitude and a proactive mindset.
• Willingness to learn and adapt to new technologies.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.